Service Desk Management Team Lead

6 months ago


Auckland City, New Zealand Potentia Full time

**The role**:
**The Client**:
Our client operates within the freight sector, known for leveraging technology to simplify logistics and transport challenges. With a strong emphasis on digital solutions and a commitment to continuous improvement, they foster an environment where technology and innovation are at the core of operations. As they look to expand their capabilities, the organisation offers a culture where your ideas will be heard and success is rewarded.

**What you will bring**:

- Proven track record as a Service Desk Analyst/ Support Analyst for a minimum of 5 years +
- ITIL and ITSM certification
- Strong written and verbal communication skills, and dealing with multiple stakeholders
- Extensive knowledge and detailed understanding of the Atlassian suite of products including Jira and Confluence
- Sound hands-on knowledge of MS SQL language and tools
- Experience in generating KPI, decision support and other reports using the Microsoft Power BI toolset
- Exercising sound judgment in selecting data and information to support robust decisions
- Demonstrated customer service focus, including the ability to adapt service level and style to meet the differing needs of customers
- Experience across the freight sector highly advantageous
- Knowledge and/or experience in using Transport Management (TMS), ignition or similar systems
- Knowledge and/or experience in using Cargowise Warehouse Management (WMS) or similar systems
- Understanding of EDI methods (CSV/XML/APIs/EDIFACT) and middleware systems including Sandfields Crossfire

If this sounds like you, and you are seeking a role with significant impact in the technological facet of the logistics and freight industry, we would love to hear from you.

Don’t miss this opportunity - APPLY NOW Your interest will be treated in the strictest of confidence.

Note: We review all CV's manually and you will be contacted if your skills and experience meet the requirements of any of our clients. You must have valid working rights for NZ.
- Taryn Bredeveldt Senior Talent Manager


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