Kaiārahi Rōpū Tēpu Ratonga Service Desk Team

7 months ago


Wellington City, New Zealand New Zealand Government Full time

Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. People are at the heart of our work, engage, empower, develop, and support them to succeed
- Bring your thought leadership, curiosity, collective approach, future focus, courage, and hunger to learn as we grow our culture and capability
- Flexible by default, balance life and work commitments
- Develop and grow your career (coaching, training, study support, secondments)
- Contribute to meaningful work that makes a difference to all people in Aotearoa
- 3 extra annual leave days (taken during Christmas office closure), see careers site for other benefits and networks
- City based offices that cater to a variety of working styles and needs

Mōu | For you
Tatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health, and wellbeing. We welcome every gender, ethnicity, ability, religion, age, and background.

**Starting salary**: $74000.00 - $88000.00 negotiable + superannuation
We want working for us, to work for you See our careers site to find out about "The Way We Work" and "The Way We Lead", the work we do and our benefits.
Ko mātou | About Us
Tatauranga Aotearoa - Stats NZ is a Central Government employer of around 1400 people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.
Te tūnga | The role
This role is permanent and based in Wellington. You will report to the Manager Technology Services Operations and are responsible for a team of 10 Service Desk Consultants in the Technology Services business unit.
you will be part of the wider support services team. Your focus will be ensuring all IT services and components meet their operational targets and requirements. You will also be involved in resolving second level support escalations from the Service Desk, clients and other IT teams. You'll also be required to contribute to the improvement of team processes and documentation.
Your key focus is to lead and manage Stats Service Desk team and your responsibilities are manage Service Desk daily operations, Reporting and Monitoring, Incident management and Continuous Improvements. Your key relationships include internal stakeholders, customers, and partners. We see you bringing leadership skills, experience running complex Service Desk Team and proactive approach to the role and team. The key focus for the next 6-12 months is to uplift over all capabilities of team, enhance toolset and sustain desk operations.
Nōu te rourou | What you bring
- Previous experience leading and managing people
- 5+ years' experience in ICT support and service workplace
- Experience in leading, developing and directing team in high-intensity environment
- Excellent and proven customer service and communication skills
- Detailed operational understanding of ticketing and call management technology
- You'll have ITIL Best Practice, including Foundation level.
- Has a passion for building and coaching high performing, diverse teams, and proven experience in people leadership
- Confident managing team and individual performance and capability development
- Have a strong sense of day-to-day operations at SD : Leads by example
- Strong organisational skills and ability to manage flexible, multi-modal team workloads and competing demands
- Experience in day-to-day operational queue management and reporting.

Me pēhea te tuku tono | How to apply
Let us know if we need to make any specific accommodations to support you during the recruitment process.
Click apply, and we will be in touch as soon as we can



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