Health Claims Administrator

2 weeks ago

Auckland City, New Zealand AIA Full time

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity:
To provide administrative support and assistance to the Medical Claims Team and Claims team.

About the role:
- To ensure system-generated letters are processed and available for mail collections throughout the collection times each day- Indexing incoming faxes for the Medical Claims Team- Processing returned cheques and direct credits in liaison with customer service finance- Updating CMS, and ensuring returned funds are noted on the system- Taking customer calls, including internal and external for payment enquires- Run remittance schedule report from CMS, ensuring data is correct- Order stationary for the Medical Claims Team, and ensuring the printers and mail bay area is adequately stocked- Collating data and providing input into change recommendations and/or development of business rules- Assist in additional projects identified by the Medical Claims Manager

About you:
- Excellent communication skills, both written and oral- Superior relationship management experience, with a proven ability to develop deep relationships at all levels internally and externally- Strong computer skills - including Excel, Word, Outlook and PowerPoint- Interpersonal and team work skills- Ability to be autonomous within your role- Excellent attention to detail- Methodical and able to manage multiple tasks simultaneously- Experience in the development and management of administrative processes to support effective outcomes

Why choose AIA?

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.- We invest in training and development to build on your current skills- Career development through internal mobility opportunities- Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders- Access additional leave days to recharge and refresh yourself- Enjoy wonderful Health and Wellbeing initiatives that support you- Work with supportive and inclusive managers- Flexible working arrangements

What’s next?

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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