Workplace Administrator

3 weeks ago


Auckland City, New Zealand New Zealand Government Full time

Workplace Administrator - Caregiver Enquiry Team
- Full time, permanent opportunity
- Office-based team located in Grey Lynn
- Utilise your skills in this customer service focussed position

The Caregiver Enquiry Team provides a national service to New Zealanders interested in caring for tamariki. Be part of a supportive team who are fully committed to providing a high level of support to our caregivers through every aspect of their journey from enquiry to assessment.

Mō mātou | About us
Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

- We put Tamariki first
- We believe Aroha is vital
- We respect the Mana of people
- We are Tika and Pono
- We value Whakapapa
- We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role
We provide a timely and responsive service that puts caregivers at the centre of everything you do. This is a unique opportunity to contribute to the development of the role and the service we provide.

**In this role you will**:

- The ability to manage high work volumes efficiently
- Liaise with Oranga Tamariki teams and sites in a professional manner
- Respond to enquiries from people interested in being a caregiver
- Ensure our caregivers understand their part in a child's journey through care, and ensure they are well informed about the caregiver's role and responsibilities
- Be able to keep organised and structured with your paperwork and communication with potential caregivers

Ngā pūmanawatanga ōu | What you will bring

**Key requirements of the role include**:

- Proven experience in a customer service role
- Strong relationship building skills with a strong focus on customer service
- Well-developed written and verbal communication skills
- Effective organisation, planning and time management skills
- Tech savvy - experience working with a range of computer-based programs
- Strong knowledge and experience of Oranga Tamariki purpose, values and how we work
- Resilience, initiative and a proactive approach
- An ability to be innovative around service delivery
- Sound judgement, time management and organisational skills
- Strong analytical skills, attention to detail and accuracy
- Confidence to back yourself, multitask and have a positive outlook
- A full, clean, valid New Zealand driver's licence
- Right to work in New Zealand
- Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture

Nōu te rourou | What's in it for you

Me pēhea te tuku tono | How to Apply

**Application close date**: Thursday 4th May 2023



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