Service Centre Representative 3

7 months ago

Auckland City, New Zealand Canon Full time

**Permanent Full Time Position**:

- **Monday to Friday working schedule, requires 40 hours a week.**:

- **Based in Auckland CBD locations.**

**About us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success

**About the role**

This is an entry level position and a great first step into our client’s corporate environments. As the Flexi Service Centre Representative, you will be the first point of contact for all visitors and you will ensure a five star service is delivered to create a memorable first impression. The Flexi Service Centre Representative is required to maintain confidentiality, show discretion, represent the client in an ethical and professional manner and also maintain a comprehensive knowledge of organisation structure and employees across multiple client sites within the Auckland CBD.

**Scope of the role includes**:

- Business hours can vary based on the requirement. (Monday
- Friday. 40-hour weeks) However, the hours can vary between 7:00am
- 6:00pm
- Greet and manage visitors in a professional manner by providing an unparalleled customer service experience that makes the client feel good about the service given
- To understand clients and adapt our service to reflect that understanding.
- To remember client preferences, recognise their needs, be attentive to what they say, and note how they act in order to provide an appropriate response
- Assisting with the room reservations process, meeting room set up and audio visual equipment as required.
- Escort clients to meeting suites or throughout the client site
- Answering phone calls promptly, professionally and attentively
- Offer/ serve refreshments as required
- Mail delivery
- Meeting room set ups
- Courier Management
- Issuing security & temporary access cards in accordance with the clients guidelines
- Maintain a neat and well-groomed appearance as per uniform guidelines
- Adhere to the Company’s Policies and Business rules, ensuring any issue which may affect the delivery of our services are recorded and investigated.
- Any additional duties as instructed from the FOH Team Leader/Client Site Manager
- Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers.

**About you**

You are someone with an excellent communication skill, warm positive attitude, a flexible nature and enjoys working in a diverse team environment. You have a superior organisational skills, professional presentation, and attention to details. Perhaps you have worked in a room booking-related role and you’re looking for an opportunity to join a fantastic team.

Key Skills & Experience include
- Intermediate MS Office skills (Outlook, Word, Excel)
- Preferably with a room booking software experience
- Ability to work within a team and independently when needed is crucial Adaptable to change - you must become familiar with multiple client sites.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We are open to discussing flexible start times and combining working from home with time in the office.

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