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Customer Support Specialist

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Christchurch, New Zealand Mcdonald’S Full time

Job Description: McDonald's in Christchurch, Canterbury, NZ is seeking a part-time Customer Support Specialist to join our team at the Associate Level. The ideal candidate will have at least 4 years of experience in customer support roles and possess a driven and energetic personality. Responsibilities:1. Provide exceptional customer support via phone, email, and chat channels.2. Resolve customer inquiries and issues in a timely and professional manner.3. Collaborate with other team members to ensure a seamless customer experience.4. Utilize decision-making skills to handle escalated customer concerns.5. Assist in project management tasks related to customer support initiatives.6. Maintain accurate records of customer interactions and transactions.7. Continuously strive to improve customer satisfaction and loyalty. Requirements:1. 4+ years of experience in customer support roles.2. Driven and energetic personality.3. Strong decision-making skills.4. Ability to manage multiple projects simultaneously.5. Excellent communication and interpersonal skills.6. Proficiency in Microsoft Office and CRM software.7. High school diploma or equivalent. Benefits:1. Remote work flexibility.2. Paid sick leave.3. Parental leave. Working Environment:At McDonald's, we prioritize understanding and empathy in all interactions with our customers. Our team is dedicated to providing top-notch customer support while fostering a positive and inclusive work environment. Deadline to Apply:September 13, 2024 Equal Opportunity Statement:McDonald's is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.