Technical Service Delivery Manager

4 months ago

Auckland City, New Zealand Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
As the Technical Service Delivery Manager, you will play a pivotal role in ensuring the smooth delivery of various projects and initiatives across our technology and cybersecurity landscape. Your responsibilities will include managing project reporting, coordinating customer-facing documentation, and tracking small project activities. Additionally, you will oversee vulnerability mitigation, manage dashboards, and support the daily operations of our platforms and processes.
What You’ll Do
As a Technical Service Delivery Manager, your responsibilities include, but are not limited to:

- Generate and manage comprehensive project reports to keep stakeholders informed on progress, risks, and outcomes.
- Coordinate and deliver monthly packs for key services being delivered.
- Oversee and track small project initiatives, including integration channels and improvement activities.
- Monitor, track, and coordinate the mitigation of vulnerabilities, ensuring timely resolution and compliance.
- Update tracking boards daily, including note-taking, timeline adjustments, and tracking progress with individual users.
- Create, link, and monitor dashboards including security platform dashboards and small initiatives, ensuring data accuracy and visibility.
- Oversee the platform lifecycle management, ensuring system health and optimal performance.
- Maintain clear and concise documentation for all project activities, processes, and initiatives.
- Oversee the group mailbox, ensuring timely and effective communication and responses.
- Develop timelines and schedules for activities and initiatives to keep projects on track.
- Assist in the coordination of platform patching activities.
- Support business-as-usual operations management tasks.

What You’ll Bring
**As a Technical Service Delivery Manage, you will bring**:

- More than 3 years of experience in IT and/or operations.
- Strong project coordination and management skills, with the ability to handle multiple tasks and deadlines simultaneously.
- Proven communication and interpersonal skills, with extensive experience in customer-facing roles.
- Exceptional organizational skills, with a strong attention to detail and proficiency in documentation
- Ability to adapt to changing priorities and excel in a fast-paced environment.
- A willingness to learn and grow within the role, with training provided for key technical aspects.
- Knowledge of cybersecurity principles, especially in vulnerability management, is a plus.
- Familiarity with ITIL principles.

Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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