Technical Delivery Lead

2 months ago


Auckland City, New Zealand UneeQ Full time

**About UneeQ**:
UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands.

Working at the leading edge of technology, UneeQ is fast paced and constantly evolving. We are a remote-first workplace and have people located in New Zealand, the USA, Canada, Australia, and Italy.

We are deeply committed to living our values and fostering a culture and work practices where our people can do their best work, make an impact and thrive.

**Purpose of this Role**:
**Core Responsibilities**:

- **Technical Understanding**:

- Oversee project execution by leveraging a strong understanding of system architectures and inte gration, and technical documentation.
- Utilise diagnostic tools such as console logs and API monitoring to proactively identify the root cause and address technical issues through XML/JSON configurations.
- Perform effective triage on technical problems, accurately identifying issues and escalating them to the appropriate technical teams for resolution.
- **Project Management**:

- Develop, maintain, and execute comprehensive project plans, ensuring alignment with business objectives and timelines.
- Adjust project plans dynamically in response to changing requirements or unforeseen challenges.
- **Customer-Facing Duties**:

- Engage confidently with clients, understanding their needs, addressing concerns, and ensuring satisfaction throughout the project lifecycle.
- Communicate technical concepts to non-technical stakeholders in a clear and approachable manner.
- **Flexibility in a Startup Environment**:

- Adapt to the fluid nature of startup operations, readily taking on new challenges as they arise.
- Act as a hands-on contributor when needed, stepping into various roles to ensure project success.

**How We Measure Success**:
You’ll know you’re doing a great job when we see:
**Technical Understanding**
- ** Oversee Project Execution**:

- Demonstrates a strong grasp of software development processes, evidenced by the ability to make informed decisions.
- Accurately interprets technical documentation to inform project planning and execution.
- Collaborates effectively with external development partners, ensuring technical issues are communicated clearly and resolved promptly.

**2. Utilise Diagnostic Tools**:

- Proactively identifies and resolves technical issues using tools like console logs and API monitoring, reducing the number of unresolved or escalated issues by a measurable percentage.

**3. Perform Effective Triage**:

- Consistently performs and documents triage, reducing time to resolution by ensuring issues are quickly escalated to the right technical teams.

**Project Management**
- Develop and Maintain Project Plans:

- Creates comprehensive project plans that align with business objectives and timelines, with regular updates that reflect project progress.

2. Adjust Project Plans Dynamically:

- Demonstrates flexibility in project management by effectively adjusting plans in response to changes, maintaining project momentum without compromising quality. Keeps stakeholders informed and aligned through clear communication of changes and their impact on project timelines and deliverables.

**Customer-Facing Duties**
- Engage Confidently with Clients:

- Effectively manages client expectations, ensuring a balance between client needs and project feasibility.

2. Communicate Technical Concepts:

- Successfully translates technical concepts into easily understandable language for non-technical stakeholders.

**Flexibility in a Startup Environment**
- Adapt to Startup Operations:

- Quickly adapts to changes in project scope, requirements, or team structure, ensuring mínimal disruption to project progress.
- Demonstrates a proactive approach to problem-solving, frequently taking initiative to address challenges before they escalate.

2. Hands-On Contribution:

- Steps into various roles as needed, with measurable contributions to areas outside primary responsibilities, such as QA testing, client support, or technical documentation.

**Requirements**:
**Required Skills, Experience and Competencies**:
You are experienced in
- **Technical Background**:

- Prior experience in a role such as Technical Business Analyst (BA) or Product Owner with a transition into project management.
- Proficiency in understanding and utilising admin tools such as console logs, API responses, and other diagnostic tools.
- Prior experience in Cloud infrastructure and NLP or LLM would be ideal but not mandatory
- **Project Management Experience**:

- Proven track record of managing multiple complex projects from inception to completion.
- Experience in creating and running detailed project plans with a focus on timely delivery and quality in an waterfall-agile hybrid delivery model.



  • Auckland, New Zealand Uneeq Full time

    About UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...


  • Auckland, New Zealand Uneeq Full time

    About UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...


  • Auckland, New Zealand Digitalhumans Full time

    We are seeking a highly capable and flexible Technical Delivery Lead in our Auckland team.This exciting role will play a pivotal part in planning and executing digital human experiences for our customers – some of the most recognizable and innovative brands in the world.Responsibilities include bridging the gap between technical teams and business...


  • Auckland, New Zealand Digitalhumans Full time

    We are seeking a highly capable and flexible Technical Delivery Lead in our Auckland team.This exciting role will play a pivotal part in planning and executing digital human experiences for our customers – some of the most recognizable and innovative brands in the world.Responsibilities include bridging the gap between technical teams and business...


  • Auckland, New Zealand Uneeq Full time

    About UneeQ UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions.  Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands.  Working at the leading edge of technology, UneeQ is...


  • Auckland, New Zealand Uneeq Full time

    About UneeQ UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands. Working at the leading edge of technology, UneeQ is...


  • Auckland, New Zealand Uneeq Full time

    About UneeQUneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions.  Our mission is to deliver digital human experiences that reduce complexity, improve conversions and create memorable customer moments for brands. Working at the leading edge of technology, UneeQ is...


  • Auckland, New Zealand Uneeq Full time

    About UneeQ UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions.Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer moments for brands.Working at the leading edge of technology, UneeQ is...

  • SAP Supply Chain Lead

    4 months ago


    Auckland City, New Zealand Delivery Centric Technologies Full time

    Looking for a SAP Supply Chain Management (SCM) Lead for Melbourne & Auckland (New Zealand) locations. **Who we are**: Delivery Centric Pty Ltd is a specialist Technology Solutions provider with offices throughout the Asia-Pacific region. We offer a range of professional services, from providing full program delivery to managed services and specialist...


  • Wellington City, New Zealand Datacom Full time

    Our team Tis is an excellent opportunity, joining an incredible team of peers with a chance to take your career to new heights! You will be part of our extensive Service Management Practice who support each other working collaboratively across locations to achieve the best outcomes for our customers. About the Role Technical Delivery Manager is responsible...

  • Technical Lead

    5 months ago


    Wellington City, New Zealand Potentia Full time

    We are seeking a highly skilled and motivated Technical Lead with a proven track record in leadership, solution design, and hands-on technical expertise, particularly in the banking sector. The role will be equally split between hands-on technical work and leading a team positioned both locally and off-shore. **The role**: - ** Leadership**: - Lead and...

  • Technical Lead

    4 months ago


    Auckland City, New Zealand Techwondoe Full time

    **Role**: As the Tech Lead for Backend at Techwondoe, you will play a pivotal role in leading our backend development efforts while also contributing to full-stack development tasks. You will spearhead the design, development, and deployment of robust backend systems, leveraging your expertise in both backend technologies and full-stack development...


  • Auckland City, New Zealand Delivery Centric Technologies Full time

    **Role: SAP Development Architect** **Location: Auckland, New Zealand** **Client: HCL** - **About Delivery Centric**:_ - Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at...

  • Delivery Lead

    5 months ago


    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in shaping a better, healthier, more sustainable future through the power of digital? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering...

  • Delivery Lead

    5 months ago


    Auckland City, New Zealand Vector NZ Full time

    Delivery Lead - Full-time - Engagement type: Permanent - Employee - Department: Vector Technology Solutions (VTS) If you are a Delivery Lead/Project Manager and like the energy of a start-up, but also the feeling of support that a bigger company brings, then Vector Technology Solutions (VTS) might just be the perfect place for you. Vector has been going for...

  • Delivery Lead

    5 days ago


    Auckland, New Zealand Talent Army - Winners Of Innovation In Recruitment & Recruiter Of The Year 2023 Full time

    About the Company: Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale. About the Role: We are seeking a highly skilled Delivery Lead...


  • Auckland City, New Zealand CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia and New Zealand’s leading operator of sovereign, secure, world-class data centre facilities. CDC currently runs two world-class hyperscale data centres in Auckland. CDC’s data centre investment here in New Zealand will be a key driver in the improvement of digital inclusion across society...

  • Delivery Lead

    6 days ago


    Auckland, New Zealand Talent Army - Winners Of Innovation In Recruitment & Recruiter Of The Year 2023 Full time

    About the Company:Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale. About the Role:We are seeking a highly skilled Delivery Lead to...

  • Delivery Lead

    6 days ago


    Auckland, New Zealand Talent Army Full time

    About the Company: Our client is a pioneering tech startup leading the AI landscape with revolutionary digital human technology. They specialize in delivering immersive digital experiences, partnering with industry giants to revolutionize how digital interactions are conducted on a global scale. About the Role: We are seeking a highly skilled Delivery Lead...

  • Technical Lead

    5 months ago


    Auckland City, New Zealand Techwondoe Full time

    **Role**: As the Tech Lead for Backend at Techwondoe, you will play a pivotal role in leading our backend development efforts while also contributing to full-stack development tasks. You will spearhead the design, development, and deployment of robust backend systems, leveraging your expertise in both backend technologies and full-stack development...