Technical Delivery Manager
8 months ago
Our team
Tis is an excellent opportunity, joining an incredible team of peers with a chance to take your career to new heights You will be part of our extensive Service Management Practice who support each other working collaboratively across locations to achieve the best outcomes for our customers.
About the Role
Technical Delivery Manager is responsible for leading the day-today delivery (technical and service) your customers. Providing service delivery governance, technical leadership and oversight within Datacom and acting as an escalation point for our customer and any issues, you will work alongside our customer, ensuring our technology is applied in the most effective way. This role will suit an experienced Technical Delivery Manager with a few years under their belt.
What you’ll do
As Technical Delivery Manager you are accountable for, but not limited to:
- Building outstanding relationships with our Customers and our Datacom delivery teams
- Innovative thinking and leadership - a passion for new ideas and technology, ensuring Datacom is involved in our customers strategic direction and priorities
- Technical leadership, working with Datacom delivery teams to ensure systems and support are running smoothly and meet our customers’ business outcomes
- All aspects of service delivery management, service review meetings and actively seeking out in continuous improvement efficiencies
- Acting in a leadership role across Problem Management and Change governance processes, and Incident Management and Major Incident Management processes and the restoration of service for high priority/impact Incidents and escalations
- Providing strong technical leadership, ensuring that agreed service levels are met and all relevant procedures are adhered to
What you’ll bring
You will have demonstrable experience working in a similar role at a Senior capacity with the ability to hit the ground running.
You will have a detailed understanding of a wide range of technologies, with a balanced focus on creating emergent technology roadmaps with efficiencies and improvements to operational practice.
You will be passionate about driving outcomes and contributing to the success of our customer and internal teams and have strong service delivery, time and priority management skills.
You will have worked in an IT managed service environment and will have experience managing critical and complex customer situations or incidents and love being part of a great team
You will be able to effectively work in a dynamic and changing environment, balancing competing priorities. You will have a customer centric approach, strong leadership skills and the confidence to engage at multiple levels.
Please note that you must be willing to be on call / after hours as part of a roster
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