Technical Service Manager
2 weeks ago
**Votre rôle**:
A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers.
- Oversee the operations & ongoing enhancements of assigned customers network infrastructure services, ensuring its reliability, security, and scalability.
- Provide effective leadership, own and be accountable for end-to-end Service Management including Stakeholder Management both internal and external, to ensure high standards of technical & service expertise and operational efficiency.
- Assess network capacity requirements, forecast future needs, and develop strategies to ensure the network infrastructure can support the assigned customers growth and evolving technology requirements.
- Oversee the technical service delivery process, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Led and implement Continual Service Improvement in alignment with best Network practices.
- Led the post sales extended customer Service & technical teams both local and remote.
**Votre profil**:
- Minimum of 5 years of experience in technical service management role.
- 5-10 years of work experience in customer-facing organizations within the Communications / IT services industry
- Effective communication and interpersonal skills, with the ability to collaborate with diverse teams.
- Self-motivated with the ability to work independently and prioritize tasks effectively.
- Strong management skills in accumulation, preparation, interpretation and dissemination of customer technical information and the applicability of all related products & services to address requirements.
- Management & Leadership experience of both local & remote diverse team members within service operations teams
- Cisco or Fortinet network skills
- Required in depth knowledge of managed services integration & global IT products across infrastructure services.
- Must be able to obtain and maintain an appropriate New Zealand Government Security clearance.
**Le plus de l'offre**:
- Must be able to obtain and maintain an appropriate New Zealand Government Security clearance.
- Must be a New Zealand citizen or resident
**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
**Contrat**:
CDI
-
Technical Services Manager
2 weeks ago
Auckland City, New Zealand University of Auckland Full timeCompany Description **Waipapa Taumata Rau | The University of Auckland** The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. The Faculty of Engineering is committed to enabling an evolving technological...
-
Technical Development Manager
1 day ago
Wellington, Wellington, New Zealand Parliamentary Service Full timeAbout Our WorkWe are committed to delivering high-quality software solutions that meet the needs of our clients. In this role, you will be responsible for designing and developing software solutions using various technologies, including C#, .Net, Microsoft SQL Server, JavaScript, CSS, HTML5, Blazor, and Azure Cloud. You will also be expected to collaborate...
-
Technical Laboratory Assistant
5 days ago
Wellington, Wellington, New Zealand Scientific & Technical Recruitment Full timeScientific & Technical Recruitment is seeking an Analytical Support Specialist to join our team.About the CompanyWe are a leading provider of scientific and technical recruitment services, with a strong reputation for delivering high-quality candidates to our clients. Our team of experienced professionals is dedicated to providing exceptional service and...
-
Technical Services Manager
2 weeks ago
Auckland City, New Zealand The Aicila Group Full timeWe are incredibly excited to present this opportunity to our client, a global animal nutrition business. They are a worldwide leader in their field and continue to grow and strengthen in the markets in which they serve. We are currently looking for a **Technical Services Manager to cover Australia & NZ**. This role will provide technical guidance to the...
-
Technical Business Consultant- Salesforce
2 weeks ago
Manukau City, New Zealand Service Foods Full time**The role**: - Collaborate with stakeholders and Salesforce development team using tools such as Process Builder, Flow. - Integrate Salesforce in various departments through documentation, training and continuous improvement. We are on the hunt for experienced and enthusiastic consultant who can demonstrate their Salesforce experience at Service Foods....
-
Technical Manager
2 weeks ago
Wellington City, New Zealand NOKIA Full timeCome create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...
-
Plumbing Service Manager
1 week ago
Auckland City, New Zealand Technical Recruitment Solutions Full time**FAST & RELIABLE PLUMBING SERVICE** Based out of the Morningside office, this team of Plumbers have decades of history addressing Auckland’s Plumbing issues. They offer routine service/repairs for commercial and domestic plumbing, water heating and gas systems as well as 24/7 customer support for emergencies. With a dozen plumbers in the field on any...
-
Technical Delivery Manager
1 week ago
Wellington City, New Zealand H2R Consulting Full time**Location**: Wellington Type: Permanent / Full Time Reference: 677136 Are you ready for an exciting new challenge? We are looking for an experienced and enthusiastic Technical Delivery Manager to join our client’s team! Being a well-trusted and loved New Zealand-owned and operated organisation, this business is committed to a Customer driven strategy...
-
Technical Training Manager
2 weeks ago
Wellington City, New Zealand H2R Consulting Full timeLocation: Wellington Type: Permanent / Full Time Reference: 457663 VTNZ is an iconic New Zealand brand which leads the way in the provision of automotive, driver testing and compliance services. With over 80 branches nationwide and the support of its global parent company DEKRA, VTNZ is the largest provider of vehicle safety assessments in New...
-
Technical Delivery Manager
2 weeks ago
Wellington City, New Zealand Z Energy Full timeTechnical Delivery Manager Full-time **Company Description** We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go about achieving this by...
-
Technical Account Management Specialist
2 weeks ago
Wellington City, New Zealand NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Building Services Technical Manager
2 days ago
Wellington, Wellington, New Zealand Beca Corporate Holdings Limited, Full timeKey Performance IndicatorsThe success of this role will be measured by the following key performance indicators:* Delivering high-quality mechanical engineering solutions for various projects across the Asia Pacific region* Managing mechanical work packages within the building services segment effectively* Developing the technical expertise of junior...
-
Technical Product Manager
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeAbout us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...
-
Deputy Technical Manager
2 weeks ago
Wellington City, New Zealand StraitNZ Full time**About us** Bluebridge carry passengers, cargo, and vehicles between Wellington and Picton up to four times daily. We have been crossing the Cook Strait since 2002 and continue to make a big mark in the transport and tourism industry! **What is the role?** We are searching for a permanent, full time Deputy Technical Manager at our head office here in...
-
Technical Specialist Aeronautical Services
1 week ago
Wellington City, New Zealand New Zealand Government Full timeThe Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly. The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the...
-
Ups Service Technician
2 weeks ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeYour primary role is to provide high-quality electrical service from commissioning, maintenance and repair of UPS & DC installations. UPS battery replacement/battery builds for a variety of commercial customers. You will assist in the design of power systems that are purpose-built for specific clients. installations and maintenance of the power...
-
Technical Operations Manager
7 days ago
Wellington, Wellington, New Zealand Datacom Full timeDatacom is committed to making a positive impact on the lives of individuals and communities across Australia and New Zealand. As part of our team, you will have the opportunity to work with organisations to deliver innovative solutions that help them achieve their goals.About the JobThe Endpoint Engineering Operations Manager role involves leading a team of...
-
Technical Lead
4 weeks ago
Wellington City, New Zealand New Zealand Government Full timeWork in an organisation where you can make a difference to national security. - Help protect Government and organisations from technology-borne threats. - Unique opportunity be part of a complex and technical environment. **About the team**: Every day the NCSC works to protect New Zealanders and their interests. The Technical Lead - Vulnerability Management...
-
Payroll Management Professional
2 days ago
Wellington, Wellington, New Zealand Parliamentary Service Full timeThe Parliamentary Service payroll team provides payroll services for multiple agencies, including Parliamentary Service, Office of the Clerk and Members of Parliament. We're currently implementing the iChris payroll solution in 2025/2026. As a Team Lead/Senior Payroll Officer, you'll play a vital part in supporting New Zealand's democracy by providing expert...
-
Payroll Services Manager
3 days ago
Wellington, Wellington, New Zealand Parliamentary Service Full timeParliamentary Service is committed to delivering exceptional payroll services that meet the diverse needs of its agencies.This role offers a unique opportunity to combine payroll expertise with leadership responsibilities, working collaboratively with the payroll team to process complex pay runs, collective agreements, and stakeholder relationships.Key...