Ict Support Technician

2 weeks ago


Auckland City, New Zealand Bolerconnect Recruitment Full time

Tasman International Academies is proudly one of New Zealand private training establishments. We have been operating in the tertiary education sector since 2003. Our programmes aim to provide the most up-to-date and relevant courses to meet the demands of students and employers. We are looking for full-time ICT Support Technicians to join in our busy team in Auckland.

Main duties of this role:
1. Identify software and hardware requirements to provide solutions to problems

2. Install and download appropriate software and adapt existing programs to meet user needs.

3. Provide help desk support by answering queries on software and hardware problems.

4. Maintain all operating software at the highest level of effectiveness and assess the operational efficiency of current and proposed software.

5. Maintain and improve existing network software.

6. Design and maintain school website and provide web technology solutions and services

7. Create and maintain a Database System for invoicing and customers.

8. Identify/fix faults and problems and test new IT systems.

9. Carry out software implementation, computer repair and maintenance.

10. Any other duties the employer reasonably may require employee to perform

Pay rate: min $29.66 / hour max $31.61 / hour

Guaranteed hours of work per week: Minimum 30 hours

Requirements of this role:

- Diploma in IT, or three years of relevant work experiences
- Ability to communicate with a wide range of people, explain solutions and opportunities to clients in everyday language is key.
- Resourceful, self-motivated and able to work unsupervised.
- Enjoys a challenge and works well under pressure
- Exceptional customer service and relationship building skills.
- Concise written and verbal communication skills.
- Accurate time management skills.


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