Consumer Experience Coordinator

2 days ago


Auckland City, New Zealand Auckland District Health Board Full time

Full-time, 80 hours per fortnight (Monday - Friday)
- Help shape the healthcare sector and create exceptional outcomes
- Great opportunity to grow your career
- Free Shuttle bus to Grafton Station and Greenlane from Auckland City Hospital (operating Mon-Fri)

Bring your expertise, knowledge, and skills to make a difference around how Te Toka Tumai Auckland, partners with the community and acts on consumer feedback.

**Ko wai mātou | Our Organisation**

At Te Toka Tumai Auckland we are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

**Te whiwhinga mahi | The Opportunity**

Here is a fantastic opportunity to support people, patients and whānau as a Consumer Experience Coordinator in the Consumer Experience Team.

Consumers’ feedback is a taonga, and it provides valuable information about what patients and service users experience when they are in the care of Te Toka Tumai Auckland services. The Consumer Experience Team exists to understand and measure patients’ experiences of care and treatment and communicate what matters to patients and whānau, to support person-centred care delivery.

We are a diverse, effective, supportive team in a bright, modern workspace with some car-parking options and flexibility for that all-important work/life balance. We normalise Te Reo Māori me ōna Tikanga, talk about our mental health and well-being, and work on our team and individual development.

For all aspects of this role and experience/knowledge required please see the **position description** **here**.

**Nga Pūkenga Motuhake | Important Skills**

You will have the skills ensuring that you:

- Communicate with staff across Te Toka Tumai Auckland about the feedback received from consumers and their whānau and the insights gained to support a consumer-centred care culture
- Ensure that feedback classified as complaints, are managed in a mana-enhancing way and in compliance with policy
- Provide advice and support to staff about consumer engagement and involvement
- Support equitable outcomes for Māori, Pacific, youth, LGBTQI+, disability and all communities
- Support the Consumer Experience Team Manager to deliver actions from the Consumer Engagement and Involvement strategic plan
- Living Auckland DHB’s values of **Haere Mai**(welcome),** Manaaki** (respect), **Tūhono **(together) and **Angamua** (aim high)

You will have experience working in customer-facing roles where you draw insights from raw consumer/customer data, including their stories and experiences. Your written and verbal communication skills are second to none, you use MS Office, including Teams, fluently, and you are happy to learn new office tech and apps if needs be.

In this role, you will demonstrate knowledge and understanding of consumer feedback in the New Zealand public health sector.

**He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here**

We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland DHB.

For more information on what we offer, please click here.

**Me pēhea te tuku tono | How to apply**

To view details about our recruitment process, click here.



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