Service Desk Analyst, Digital Enterprise Services

4 weeks ago

Wellington Central, New Zealand Health New Zealand - Te Whatu Ora Full time

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it

**Te whiwhinga mahi | The Opportunity**

Our Digital Enterprise Services team leads the way for seamless integration of our ICT infrastructure to build a strong digital foundation for our operational success. We are the driving force behind our organisation's modern infrastructure, adapting to evolving technology while ensuring stability, scalability, and modernisation.

From overseeing national ITSM and Service Desk functions to managing workspace tools, core infrastructure, integration platforms, and more, we've got all the bases covered. We're here to build upon our rich history and legacy, ushering in the future with contemporary platforms that seamlessly transition us from the old ways to the new.

**Mōu | About you**

Come be a part of our dynamic team in our Data and Digital Services Centre In this role, you'll be instrumental in assisting our valued customers by resolving incidents and fulfilling service requests. Your main responsibilities will involve overseeing Incident, Request, Problem, and Change management processes to ensure exceptional service delivery.

You'll have the opportunity to handle Configuration Management and equipment provisioning for redeployment, maintain organised hardware stores with periodic audits, offer technical expertise in Desktop Support protocols, and assist customers through various channels like online, chat, and phone. Additionally, you'll take the lead on initiatives aimed at enhancing user experience, team capacity, and overall customer service efficiency.

Our Services Centre team supports diverse systems with a strong focus on client satisfaction and professionalism. We're committed to creating a supportive environment for continuous growth and learning. Join us in making a positive impact while developing your skills

**Ngā pūkenga me ngā wheako | Skills and experience**
- A relevant tertiary qualification e.g., Computing, Diploma in Information and Communications Technology or National Diploma in Computing Support
- Advanced computer literacy skills.
- Ability to adapt to a range of operating systems.
- Excellent relationship building skills and can work collaboratively across a large and complex organisation
- Demonstrated experience, resilience, and customer focus in a technical environment
- Strong written and oral communication skills
- Strong attention to detail

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Nau mai, uru mai | Come and join us**

When you join us, you become part of transforming the health system. This is a once in a life-time change,that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

***Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

**Me pēhea te tuku tono | How to apply

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