Service Desk Analyst, Des, Data

4 months ago

Wellington Central, New Zealand Te Whatu Ora - Health New Zealand Full time

Fixed term contract till 28 June (with possibility of extension)
- Wellington or Auckland location

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

We are looking for 3 x Service Desk Analysts to join our team in supporting our Te Whatu Ora employees.

The Service Desk Analyst will work as part of the Te Whatu Ora National Office Service Desk team to provide prompt resolution of incidents and service requests, either by resolving themselves, or through appropriate escalation to a higher level. In either case, they will manage calls, ensuring the user/customer is kept informed all the way, and ensuring that expectations including timeframes are set and met.

**Mōu | About you**

You are a skilled Service Desk Analyst with a strong background in Microsoft Office 365, Outlook, Teams, and hardware. Your passion for providing exceptional customer service, coupled with your excellent communication skills, sets you apart. You are committed to prompt resolution of tickets and ensuring that our internal employees receive the support they need in a timely and efficient manner. You thrive in a fast-paced environment and are dedicated to delivering high-quality service to our customers.

**Ngā pūkenga me ngā wheako | Skills and experience**
- A relevant tertiary qualification e.g., Computing, Diploma in Information and Communications Technology, National Diploma in Computing Support - or equivalent experience
- Advanced computer literacy skills.
- Excellent relationship building skills and can work collaboratively across a large and complex organisation
- Demonstrated experience, resilience, and customer focus in a technical environment
- Strong written and oral communication skills
- Strong attention to detail

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora**

**Me pēhea te tuku tono | How to apply

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