Service Desk Analyst, Des, Data

6 months ago

Wellington Central, New Zealand Te Whatu Ora - Health New Zealand Full time

Fixed term contract till 28 June (with possibility of extension)
- Wellington or Auckland location

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

We are looking for 3 x Service Desk Analysts to join our team in supporting our Te Whatu Ora employees.

The Service Desk Analyst will work as part of the Te Whatu Ora National Office Service Desk team to provide prompt resolution of incidents and service requests, either by resolving themselves, or through appropriate escalation to a higher level. In either case, they will manage calls, ensuring the user/customer is kept informed all the way, and ensuring that expectations including timeframes are set and met.

**Mōu | About you**

You are a skilled Service Desk Analyst with a strong background in Microsoft Office 365, Outlook, Teams, and hardware. Your passion for providing exceptional customer service, coupled with your excellent communication skills, sets you apart. You are committed to prompt resolution of tickets and ensuring that our internal employees receive the support they need in a timely and efficient manner. You thrive in a fast-paced environment and are dedicated to delivering high-quality service to our customers.

**Ngā pūkenga me ngā wheako | Skills and experience**
- A relevant tertiary qualification e.g., Computing, Diploma in Information and Communications Technology, National Diploma in Computing Support - or equivalent experience
- Advanced computer literacy skills.
- Excellent relationship building skills and can work collaboratively across a large and complex organisation
- Demonstrated experience, resilience, and customer focus in a technical environment
- Strong written and oral communication skills
- Strong attention to detail

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora**

**Me pēhea te tuku tono | How to apply

  • Ms Service Desk

    6 days ago

    Wellington City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Analyst

    1 month ago

    Wellington, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team!The Service Desk Analyst plays a key role within Weta FX's IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Service Desk Analyst

    1 month ago

    Wellington, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team!The Service Desk Analyst plays a key role within Weta FX's IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Service Desk Analyst

    4 weeks ago

    Wellington, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team!The Service Desk Analyst plays a key role within Weta FX's IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Service Desk Analyst

    1 month ago

    Wellington, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team! The Service Desk Analyst plays a key role within Weta FX's IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Service Desk Analyst

    4 weeks ago

    Wellington, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team!The Service Desk Analyst plays a key role within Weta FX's IT Operations team, helping to provide a single point of contact for all IT incidents and requests.The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Service Desk Analyst

    4 weeks ago

    Wellington, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team!The Service Desk Analyst plays a key role within Weta FX's IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Service Desk Analyst

    1 month ago

    Wellington City, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team! The Service Desk Analyst plays a key role within Wētā FX’s IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...

  • Agent: Ms Service Desk

    1 week ago

    Wellington City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Analyst

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Service Desk Analyst - Permanent, Full Time Wellington Based We are looking for a Service Desk Analyst to join our Client Services Team. The Client Services team is part of the Information Services group and is responsible for 1st and 2nd level Service Desk support. The team is also the custodian of NZQA's device fleet. Whakatairangatia ngā kete o te...

  • Service Desk Analyst

    6 months ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Casual Reference: 800366 H2R Technology is currently on the lookout for a Service Desk Analysts to join established teams and they look to boost their workforce and support the team in a casual basis. This is a great role for someone looking to gain some hands on practical experience whilst also studying. It would be...

  • Service Desk Analyst

    3 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Kaitatari Taupaepae Ratonga: Service Desk AnalystTe Amorangi Matauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.If you're...

  • Service Desk Analyst

    5 months ago

    Wellington City, New Zealand Chandler Macleod Full time

    Join Our Growing Team as a Level 1 Service Desk Analyst Are you tech-savvy with a passion for problem-solving? Are you ready to kickstart your IT career and be part of an exciting journey? Look no further! We are a dynamic and rapidly expanding recruitment company seeking enthusiastic individuals to join our Level 1 Service Desk team. As a key player in...

  • Service Desk Analyst

    5 months ago

    Wellington City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Analyst’s are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem...

  • Service Desk Analyst

    3 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Kaitātari Taupaepae Ratonga**: _Service Desk Analyst_ Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems. If...

  • Senior Data Quality Analyst, Data Services, Data

    6 months ago

    Wellington Central, New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it **Te whiwhinga mahi | The...

  • Data Analyst, Data Services, Data

    6 months ago

    Wellington Central, New Zealand Te Whatu Ora - Health New Zealand Full time

    Are you passionate about data and health? Do you want the opportunity to work with large datasets in an analytically focused role? Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and...

  • Data Engineer

    2 months ago

    Wellington, New Zealand Data Privacy Full time

    The Electricity Authority, an independent Crown entity that regulates the electricity market, aims to enhance the lives, prosperity, and environment of New Zealanders through electricity. They are seeking a Data Engineer to join their Data and Information Management team, working within the Azure cloud ecosystem.In this role you can expect to have the...

  • Data Engineer

    4 weeks ago

    Wellington, New Zealand Data Privacy Full time

    The Electricity Authority, an independent Crown entity that regulates the electricity market, aims to enhance the lives, prosperity, and environment of New Zealanders through electricity.They are seeking a Data Engineer to join their Data and Information Management team, working within the Azure cloud ecosystem.In this role you can expect to have the...

  • Senior Data Engineer

    2 months ago

    Wellington, New Zealand Data Privacy Full time

    The New Zealand Government is seeking a Senior Data Engineer for NZTA | Waka Kotahi to help embed data principles and deliver a data-driven vision. This role is part of Te Aukaha | Digital, which supports NZTA's digital transformation by providing quality data, information, and security services. The team designs and implements new digital solutions to keep...