IT Support Specialist

3 weeks ago

Auckland City, New Zealand Lightspeed Commerce Full time

**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an IT Support Specialist to join our team in Auckland. As a vital part of the IT Support team, you will be responsible for providing all employees with the hardware and software needed to perform their duties. You will help them with any technical support issues they may have.Your work will have a direct impact on supporting all Lightspeed employees across our global offices and remote workers. Come and join our 24/7 follow-the-sun IT Support crew.

**What you'll be doing**:

- Provide and replace hardware equipment and standard software access.
- Ensure desks, meeting rooms, new workspaces and offices are setup.
- Identify, diagnose, and resolve technical issues.
- Document, track and monitor issues through a service desk.
- Keep the IT Asset inventory up to date and actively contribute to ongoing process improvements by taking part in initiatives.
- Assist in administration and maintenance of existing IT systems, and implementation of new IT technologies.
- Assist in administration and maintenance of AV, server and network systems as needed.
- Assist in software and SaaS licence management duties in order to ensure compliance and cost controls.

Please note that you will be taking part in our on-call duty roster and will be working to support all employees in the APAC timezone.

**What you need to bring**:

- Experience with GSuite and/or O365 administration, Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
- Experience with Service Desk Platforms (JIRA, Zendesk, ServiceNow) and Enterprise Mobile Device Management
- Experience with MacOS is a bonus but not needed
- The ability to listen with empathy and a willingness to help employees with issues when needed
- Ability to write clearly and succinctly, free from errors and tech jargon
- Expertise in troubleshooting skills and following through

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Work remotely from anywhere in the world for up to 60 days per year
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Secure, full-time carpark
- Dog-friendly environment
- Free fresh fruits, snacks and drinks (and cake for your birthday)
- Awesome office space located in Newmarket (Auckland)
- Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role._

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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