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Business Support Specialist

2 months ago

Auckland City, New Zealand Programmed Full time

We are seeking an experienced Business Support Specialist who can provide a high level of customer service support for the service sales team and operations, through quality and accuracy in order management and timely response to enquiries. Perform administrative duties in compliance with the company standards, procedures, and policies.
- **An environment with a resource-efficient future**:

- **Mt. Wellington location**:

- **Great package + Mobile + Laptop**

**Ko wai mtou | Who we are**

PERSOLKELLY has partnered with one of New Zealand's major national providers of technology to look for an experienced Business Support Specialist. The company is a leading global technology that drives social and industrial change for a sustainable future. Our client pushes the limits of technology to increase performance by integrating software with its electrification, robotics, and automation. They firmly believe integrity is the business of the business.

**Te tnga | The role**

We are seeking an experienced Business Support Specialist who can provide a high level of customer service support for the service sales team and operations, through quality and accuracy in order management and timely response to enquiries. Perform administrative duties in compliance with the company standards, procedures, and policies.
- Order processing with 100% accuracy and ensuring front-end data order entry requirements for service categories. Maintaining communication with customers for all their orders along with managing entry logs, margin reports and rates.
- Capture sales orders, revenue, and cost reports. Finalize sales order invoices and distribute them to customers. Run regular sales order review meetings each month and information on revenue forecasts to the team.
- Issue purchase orders for internal and external suppliers, follow-ups on deliveries and update the operations team on the same.
- Inventory management
- Monitor the store's inventory levels for service spare parts, support replenishments and reduce ageing inventory along with stock takes.
- Provide administrative and general support to the service team by processing service technician timesheet entries for payroll and sales order entries.
- Ensure resolution of customer issues by working with operations, supply chain and sales team.

**Nu te rourou | What you bring**
- Demonstrated administrative experience in a similar role with experience in a technical service environment preferred
- Knowledge of SAP and Computer literate Microsoft Word & Excel
- Able to prioritise workload to ensure all deadlines are met.
- Flexible and resilient towards changes in deliveries and timeframes from customers and suppliers.
- Attention to detail
- Strong written and oral communication skills.
- Basic accounting background and/or related qualifications.

**Me phea te tuku tono | How to apply**

If you feel you meet the above requirements and seek a career in a well-established and progressive company APPLY NOW

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.