Senior Support Specialist

1 month ago


Auckland City, New Zealand ASB Group Full time

ASB is a large organisation with team members spread all across Aotearoa in both our Banking Branches and across our Corporate Offices and Regional Business Banking Centres. Our Service Desk Specialists support our team members with any assistance they might need when it comes to technology.

We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new opportunities for more people to stay one step ahead.

**About the role**:
You'll be joining our Service Management Practice, as a Senior Support Specialist within our IT Service Desk. Part of a close-knit team, you'll lead by example while delivering customer-focused support. As a Senior Specialist, you'll be enabling the success of an exciting technology transformation program and troubleshooting IT systems and processes in real-time.

**To be successful in this role**:
You're hungry to learn, grow and advance your IT leadership experience. You enjoy exercising your problem-solving skills, acting as an escalation point, have a continuous improvement mindset and can explain complex technical information in a way that's easy to understand. You can provide mentorship and guidance to team members and continually improve the level of service provided by the team. You communicate clearly and enjoy building connections with your teammates and the people you support. You have a great work ethic, manage your time efficiently, are proactive, driven and follow up on your commitments.

Ideally, you have some of the following skills and experience:

- Leadership experience through mentoring and coaching teams
- The ability to support and develop other members of the team, and provide honest constructive feedback where there are opportunities to learn and grow
- You will come from an experienced background in Service Desk or IT Support
- Experience with Windows and Microsoft 365 troubleshooting
- Experience with Microsoft Authenticator and InTune would be highly advantageous
- Experience acting as senior escalation point to ensure high-impact incidents are quickly escalated, and generate initiatives that reduce recurring calls
- You will also have great communication skills, a collaborative and customer focused mindset and be a natural problem solver

**Te mahi ki ASB | Working for ASB**

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave benefits.

**Me pēhea te tono | How to apply?**

If this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job details**:

- Reference #- VP158819- Posted on- 28 Nov 2024- Location(s)- Auckland, Constellation Drive- Expertise- IT (Other), IT Management- Work type(s)- Full Time Application closes on 05 Dec 2024 21:00



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