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IT Desktop Support Technician

2 months ago

Auckland City, New Zealand Milestone IT Full time

Immediate start
- Short-term contract
- Excellent career progression

Milestone IT is currently working with this brilliant nationwide business who right now have an exciting opportunity for an experienced Desktop Support Technician to join a great team.

Working with a small team of IT specialists, you will be Providing High Level/Level 2 support to users both on and off-site.

Please note this role is located in Ellerslie Auckland

**Key Responsibilities include**:

- Providing hands-on hardware and software support for Active Directory,
operating system builds from image and troubleshooting
- Providing face to face support and occasionally on-field support
- Manage the tickets raised by the service ticketing system
- Installing, moving, adding, and changing equipment and software
- Maintenance of Client's Network
- Performing proactive and reactive troubleshooting to identifying potential problems
- Provide reports as requested by the management or by the customer
- Use remote software tools to monitor all the devices

**Skills we are looking for**:

- Minimum of 1-2 years experience of performing level 1/2 support
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of various desktop and server operating system
- Friendly welcoming professional with good telephone manners.
- Well presented, hardworking, and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.