Key Account Specialist

4 days ago


Auckland City, New Zealand Team Global Express Full time

**Connecting people and communities| Driving eCommerce | Moving New Zealand**

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.

We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish.

As we continue to progress our transformational journey, we have an exciting opportunity for a Key Account Specialist to join our head office in South Auckland.

**He angitūtanga: The opportunity**

Reporting to the Key Account Team Leader you will primarily support the management of Key Accounts and think with a customer mindset. Your role will entail the below accountabilities;
- Provide excellent service to our Team Global Express customers by responding to enquiries through various support channels.
- Assist the team by handling inbound calls and completing administrative tasks if/when required.
- Accurately communicate all relevant service information to manage customer expectation of service delivery.
- Develop and maintain strong internal/external customer relationships, becoming involved in any process improvements to raise quality and service.
- Ensure excellent service standards and maintain high customer satisfaction.
- Build relationships between Key Account Customers and Team Global Express team members.
- Manage DIFOT (Delivered In-Full, On-Time) reports as per customers’ requirements and expectations.
- Assist with handling inbound calls within the prescribed targets

**He kōrero mōu: About you**

We are looking for a driven individual who is reliable, resilient and a self-starter. You must be a team player with strong interpersonal skills and capable of prioritising your workload.

Additionally, you will have:

- A minimum of one year experience in a similar role
- Time management and organisational skills
- Excellent communication skills, both written and verbal
- Must have a positive and cooperative attitude towards customers and other employees.
- Demonstrable problem-solving skills
- Good computer literacy and data entry skills
- Experience with Genesys Purecloud and / or Salesforce would be beneficial.

**Ngā āhuatanga kei a mātou: What we offer**:

- Our people and customers are at the heart of everything we do
- State of the art facilities in a fast paced and dynamic industry
- Competitive salary above industry standards
- Fun and practical employee perks and discounts
- Peer recognition awards acknowledge when you go above and beyond
- Upskilling, training, mentoring and more to support your career development journey

**An inclusive workplace, works for everyone.**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

**Ensuring we do our part to preserve Aotearoa’s environment.**

As proud members of the Sustainability Council of New Zealand, we are committed to stay on track with our carbon reduction goals for 2030 and are actively managing our carbon footprint with Toitū Envirocare.

**Me pēhea te tono: How to apply?**

This is a phenomenal opportunity to join an awesome company and team so express your interest today.

**Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.**

All applicants must hold legal entitlement to work in New Zealand.



  • Auckland City, New Zealand Techtronic Industries (TTI) Full time

    **Who we are**: Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centered around improving the lives of our users, something that not only drives our...

  • Key Account Manager

    2 months ago


    Auckland City, New Zealand Johnson Controls Full time

    **Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Key Account Manager

    7 months ago


    Auckland City, New Zealand Link2 Services Full time

    We are in search of a seasoned and self-assured Key Account Manager to become part of our expanding team. This crucial position entails acting as the main liaison for key clients, guaranteeing their requirements are fulfilled while actively pursuing new business opportunities. Role and Responsibilities 1. Drive expansion by identifying and seizing upon...

  • Key Account Manager

    2 days ago


    Auckland City, New Zealand AstraZeneca Full time

    **Key Account Manager** We are looking for a dynamic, sales driven individual who is truly patient centric and has a passion to develop their career within AstraZeneca to join our New Zealand sales team. - Permanent Full-time opportunity - Be part of a successful and collaborative team to ensure successful outcomes for both patients and the...


  • Auckland City, New Zealand Kennametal, Inc. Full time

    **Summary** This position works directly under the supervision of the District Business Manager. Join our growing team in Kennametal as a Key Account Specialist to be based in New Zealand. **Key Job Responsibilities** - Manage established End user and Channel Sales Partner relationships. - Expand sales in existing customers and distribution partners while...

  • Key Account Executive

    7 months ago


    Auckland City, New Zealand Vitaco Full time

    **Our Story** Vitaco is a leading Australasian manufacturer and distributor of an outstanding collection of sports nutrition, health food and supplements brands. Our four core brands **Healtheries, Musashi, Nutra-Life, and Aussie Bodies **have been helping people live healthier lives in New Zealand, Australia and over 30 countries worldwide for over 100...

  • Key Account Manager

    7 months ago


    Auckland City, New Zealand Pfizer Full time

    Role summary and responsibility: The Account Manager (AM) is responsible for the development of long-term relationships & driving business initiatives with key Retail Pharmacy Accounts (Banner Groups), Aged Care Centres and Primary Care Corporate Organisations. The AM should be proficient at planning and executing an effective relationship strategy and...


  • Auckland City, New Zealand Rockgas Limited Full time

    **Company Description** Join the Rockgas team and enjoy a workplace full of good energy and great people. **He aha koe ka aroha ai ki a Clarus **(Why you'll love Clarus) At Clarus you’re part of the team of talented specialists helping safely deliver the vital energy New Zealand needs to thrive today and in the future. From starting out in Taranaki our...

  • Key Accounts Analyst

    7 months ago


    Auckland City, New Zealand British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT NEW ZEALAND IS LOOKING FOR A **KEY ACCOUNTS ANALYST** **SENIORITY LEVEL**:Non-Management Level **FUNCTION**:...

  • Key Account Manager

    4 days ago


    Auckland City, New Zealand DSV Full time

    Job Req Number: 53723 Time Type: Full Time The main focus of this role is to manage and develop key accounts as assigned by the Manager, National Key Accounts. **Job tasks & responsibilities include (but not limited to)**: - Establish and Maintain an effective customer management plan that includes a formalized review structure and business plan for each...


  • Auckland City, New Zealand Pohlen Partners Full time

    Manage new and existing key customer relationships - High impact role within an enterprising grass roots NZ operation - Auckland baased **Overview** This business is an organically focused NZ food producer; they are pioneering in their farming operation whilst also committed and passionate about their product. Having navigated the market from an entry...

  • Key Account Manager

    7 months ago


    Auckland City, New Zealand Universal Business Team Full time

    **Unlock Your Potential with Cloke Clothing**: Business Development & Key Account Manager Opportunity **About Cloke Clothing**: Cloke are not just creating garments; they are crafting a legacy. Established in 1966, Cloke set out to be the best supplier of ready-to-brand garments on the market. Driven by a passion for excellence, thinking outside the box,...


  • Auckland City, New Zealand MARS Full time

    Grow your career in this supporting role as a Key Account Executive to drive performance of the Multi-Channel accounts. This role has responsibility split between supporting Key Account Managers with administrative tasks, and management of some smaller accounts. Committed to self-development; and ability to push yourself out of your comfort zone will be...

  • Key Account Manager

    1 week ago


    Auckland City, New Zealand Covetrus, North America Full time

    **The Role** Covetrus is a global animal health organization providing a range of integrated services which drive improved clinical and financial outcomes for vets and pet owners. We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients. Due to an internal promotion, we have...

  • Key Account Manager

    8 months ago


    Auckland City, New Zealand Hanes Brands Full time

    Hybrid and flexible, work environment with health and well being program - Collaborative culture with a genuine commitment to sustainability and community - Grow your career with HanesBrands - tailored career plan and learn and grow programs Key Account Manager | Greenlane We are looking for a Key Account Manager to help manage our Sheridan and Bonds Kids...

  • Key Account Manager

    6 days ago


    Auckland City, New Zealand Fisher & Paykel Appliances Full time

    The Role Fisher & Paykel is one of New Zealand's best-known brands, a global company with a strong heritage. Our New Zealand origins, curious nature and passion to develop products designed around people are core elements that make us unique. Driven by our brand values of being trusted, sustainably minded, innovative, generous and curious, as a team we take...

  • Key Account Associate

    2 months ago


    Auckland City, New Zealand Douglas Pharmaceuticals Full time

    **The role** We have a great opportunity for a Key Account Associate to join our consumer team. This is a newly created role where you will be providing critical support to our National Key Account Manager (NKAM) and our valued retail partners. You will work alongside the team to develop and execute account plans, build relationships with key stakeholders,...

  • Key Account Manager

    3 weeks ago


    Auckland City, New Zealand DKSH Full time

    Location: Auckland, NZ, NZ - Global Business Unit: CG - Job Function: Sales - Requisition Number: 172759 - Description: - **Drive Growth. Be the Difference.** **Key Account Manager - Foodstuffs North Island (FSNI)** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for...

  • Key Account Manager

    1 week ago


    Auckland City, New Zealand DSV Full time

    Job Req Number: 53723 Time Type: Full Time **DSV is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop...

  • Key Account Manager

    7 months ago


    Auckland City, New Zealand IQVIA Full time

    IQVIA has an exciting opening for a **Key Account Manager **supporting New Zealand accounts with subscription services, based in our Auckland, New Zealand office. You will be responsible portfolio of small and large organisations with existing subscription business, working closely with New Zealand decision makers as well as responsible for expanding our...