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Key Account Manager

3 months ago

Auckland City, New Zealand DSV Full time

Job Req Number: 53723
Time Type: Full Time

**DSV is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV**

The main focus of this role is to manage and develop key accounts as assigned by the Manager, National Key Accounts. With an emphasis on discovering your potential and determination to connect with your fellow forwarders, this is an opportunity for you to thrive in a close and supportive team environment, valuing active listening and diversity of thinking.

**You will be responsible for (but not limited to)**:

- Establish and Maintain an effective customer management plan that includes a formalized review structure and business plan for each client on an ongoing basis to ensure maximization of all business offerings
- Develop new business opportunities
- Grow assigned accounts by 10%(This can be changed yearly) p.a. (GP)
- Work pro-actively with their assigned key accounts by improving awareness of business offerings
- Identify opportunities with key accounts based on customer research and development
- Conduct customer visits

**About You**:

- At least five years experience in international freight forwarding
- Account Management/Customer Care
- Experience in managing and developing key accounts
- The incumbent must possess at least 2 years of inside or outside customer care experience

**Why work with DSV?**

**Truly global**

We'll give you 75,000 colleagues in 90 countries all over the world. We're a global family.

**Ownership**

We'll encourage you to act as if DSV was your own business. Our local branches work very autonomously, and decisions are made close to the customer. This is what makes us unique, agile, and strong.

**Performance**

You'll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

**Learning**

Our DSV academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

**We grow together**

You'll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun - the most exciting time to join DSV is now

**Informal environment**

You'll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

**Empowerment**

We'll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.