Ecommerce Operations Development Specialist

3 weeks ago


Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

Play a key role in rolling out our Ecom initiatives
- Support, train and coach our teams to ensure a seamless experience for our customers
- Agile, fun and collaborative team culture Fixed term opportunity until September 2024

**Ready to make an impact?
**At CountdownX we’re looking for an eCommerce Operations Development Specialist here in Aotearoa reporting to our Chapter Lead.

As a Operations Development Specialist you will be responsible for supporting and assisting with the continuous improvement of our fulfilment process within our Ecomm network.

**About the Role | Mō te Tūranga
- With a continuous improvement focus, identifying the roadmap, sizing opportunities and implementing solutions to make our fulfilment process world class
- Oversight and support of day to day operations
- Daily/weekly analysis of team KPIs and liaising with the relevant stakeholders.
- Regularly visit store sites to check Best Practice is being implemented, identify all operational and customer experience opportunities for improvement, as well as growing the capability of the eCommerce store teams.
- Establish and train roll outs of any process changes/business direction or improvements for Ecomm, and support/provide feedback on any proof of concepts or pilots. Roll outs to be monitored until the change is embedded. Communicate and build relationships with the key stakeholders and customers

**About You | Mōu**

To succeed in this role you will:

- Have a background in continuous improvement
- Have a passion for data analytics with a strong ability to draw insights from the data to create recommendations
- Retail/Supply Chain experience is highly desirable
- Have intermediate to advanced excel skills
- Have customer-centric focus and proven delivery
- Have an ability to negotiate and influence key stakeholders in the business
- Have experience in producing training materials Be able to travel, including overnight

**Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
**Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.

Countdown
Cartology, Vineonline & CountdownX
Primary Connect
Wholesale Distributors Limited (Super Value & Fresh Choice)

We are proud to be a Work 180 endorsed employer for all women, view the great work we do **here **.

**Come as you are | Nau mai, whakatau mai**

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou


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