Head of Partnerships and Experience

2 days ago


Auckland City, New Zealand Auckland Transport Full time

It is an exciting time for us at Auckland Transport as we are seeking to further develop our Customer Experience function. Ahead of us are some gritty pieces of work, we have some highly skilled innovators and amazing talent working across our business. We are supported by an executive team and leaders who value and understand that our people are how we will deliver on our organisational goals.

**Te Whiwhinga mahi | The opportunity**

As the Head of Partnerships and Experience your role is responsible and accountable for revenue growth generated from Auckland Transport's 'Out-of-Home' (OOH) advertising and media capability to deliver short and long-term sustainable business development initiatives.

The ability to build and maintain sound relationships with key strategic partners is critical to your success in the role. Additionally, you will be responsible for driving change and improving the customer experience across the Auckland Transport's network including stations.

Our Customer Experience (CX) team work in an adaptable and fluid way on key projects and initiatives as required to enable collaboration, cross-skilling and development. This may involve short-term projects in virtual teams and/or the adoption of adaptable work practices.

**Ko koe tēnei | About you**
- Driven to achieve outcomes, delegates effectively and empowers others
- Highly organised - plans and prioritises well and manages time to focus self and others
- Strong collaboration and relationship building skills
- Personal resilience
- Able to sustain a high level of energy and positivity during pressure
- Business growth and development through customer service development
- Highly developed interpersonal and relationship skills
- Recruits well, builds highly effective teams, and motivates people to achieve results
- Excellent written and oral communication skills

**Ko wai mātou | About us**

In addition, we also offer:

- A chance to work on diverse projects
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
- Flexible working

**Check out the benefits of working at AT


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