Administration Team Leader

2 months ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

**Mō te tūnga | About the role**
We are seeking a dedicated and skilled Cardiology Administration Team Leader to oversee the administrative functions that ensure smooth patient flow and effective support across our Cardiology Service. This role plays a critical part in the integration of patient services, optimizing waitlist management, and maintaining a high standard of quality and compliance with Ministry of Health (MOH) guidelines.

**Key Responsibilities**
- ** Patient Flow Coordination**: Ensure efficient patient flow through the Cardiology Service, identify constraints, and collaborate with the leadership team to address any bottlenecks.
- ** Administration Integration**: Oversee the cohesive operation of administrative tasks across the service, from booking to transcription.
- ** Quality Control**: Conduct regular audits (e.g., DNA audits) to improve patient experience and maintain compliance.
- ** Team Leadership**: Lead the administration team, manage workloads, and foster a high-performance culture. Implement and review team protocols, standards, and performance metrics.
- ** System Improvements**: Enhance processes to support data integrity, streamline workflows, and improve service delivery.
- ** Operational Support**: Provide administrative input into planning and reporting, supporting efficient use of resources and alignment with best practices.
- ** Project Participation**: Contribute to various projects, ensuring timely, quality, and cost-effective service delivery.
- ** Resource Management**: Maintain stock levels, oversee equipment maintenance, and ensure adherence to purchasing policies.
- ** Health & Safety Compliance**: Maintain a safe work environment, ensuring compliance with all policies and undertaking audits as required.

**Ngā pūkenga me ngā wheako | Skills and experience Essential**:

- Minimum 5 years of supervisory/management experience leading a large administrative team.
- Demonstrated success in customer-focused leadership and improvement initiatives.
- Experience with data management and information systems, with proficiency in administrative tools (e.g., word processing and spreadsheets).
- Strong interpersonal skills with the ability to handle sensitive issues diplomatically.

**Desirable**:

- Experience in the healthcare sector or a large organization.
- Qualification in people management or business/information processes.

**Key Competencies**
- Strong organizational and problem-solving skills.
- Excellent communication skills with a focus on patient-centered service.
- Ability to prioritize tasks and manage multiple projects effectively.
- Familiarity with health policies, quality assurance, and continuous improvement initiatives.

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

**Nau mai, haere mai, tauti mai

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