Regional Operations Support Team Leader

6 months ago

Christchurch, New Zealand Johnson Controls International Full time

**Build your best future with the Johnson Controls team**

We have an opportunity for a **Regional Operations Support Team Leader (Administrator) **to join our **Christchurch** team

We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years, and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

Wormald are part of Johnson Controls a global technology leader serving a wide range of customers in more than 150 countries. In total our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure and security solutions.

**What we offer**:

- Competitive salary package
- Mobile phone + laptop
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Be responsible for managing and overseeing the day-to-day operations of the operational support team within the Fire business units. In this role we are seeking a standout individual with confidence, energy and enthusiasm to ensure we are providing first class administration support in a fast paced and dynamic environment.

**How you will do it**:

- Administer daily work functions to ensure the achievement of daily business goals/KPI’s are met
- Ensure customer centric admin support is provided to our clients
- Provide administration support to the business units
- Accurate uploading, updating and maintenance of client data. This also includes data extraction and reporting on new and future client requirements.
- Preparation of reports and correspondence for internal and external use
- Prepare service billings & customer account special handling requirements (request PO ref #’s)
- Researches and resolves accounts receivable disputes/issues. If needed, will interact with customer to resolve receivable issues. Writes up invoice credits and journals as necessary.
- Researches, resolves accounts payable issues. If needed, will interact with suppliers to resolve issues.
- Responsible for processing compliance documentation & update of ERP
- Coach and develop direct reports to build core competencies
- Other duties as required by management

**What we look for?**
- Marketing or Business Administration qualification preferred but not essential
- Minimum of 3 years outbound customer service and or sales experience
- Customer management experience
- Previous Administration experience
- Knowledge of Mastermind would be a distinct advantage
- Intermediate to Advanced computer skills in Microsoft Word, Excel
- Sales / Key Account Management qualifications or courses preferred (not essential)
- Broad business experience preferred (not essential)
- Security Industry experience an advantage (not essential)
- Ability to hit the ground running and pick up new systems and processes quickly
- Ability to communicate with people at all levels throughout a large organisation
- New Zealand residency/citizenship or a valid New Zealand work visa
- Full NZ driver’s licence
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

LI-JS4

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