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Regional Call Centre Consultant

5 months ago


Mount Victoria, New Zealand Rabobank Full time

Authorisation/Sign-Off Levels:
Quantitative Information:

- N/A

Policy and Decision-Making Freedom:

- N/A

Key Relationships:

- Head of Operations Australia
- Chief Operating Officer, New Zealand
- New Zealand and Australia Call Centres and Management Team
- New Zealand and Australia Operations Teams and Management
- Rabobank Australia and New Zealand branch networks
- Customer owners - Head of Products NZ, Head of RaboDirect AU, General Managers Country Banking AU and NZ
- All other applicable stakeholders

Key Performance Indicators (KPIs):

- KPIs determined in agreement with Operations Management team and direct manager