Customer Service Broker

4 months ago

Mount Victoria, New Zealand Aon Full time

**CONTACT CENTRE ROLE - INSURANCE**

**The Opportunity**

This role can be based out of either our Wellington CBD or Christchurch offices.

Set within a fast-paced contact-centre environment, this varied role will see you engaging with customers, distributors and insurers to deliver best fit solutions and outcomes, whilst providing an outstanding service experience.

Your day-to-day responsibilities will primarily include:

- Responding to 0800 customer service lines
- Assisting customers with new policies, claims, and updating details
- Acting as liaison on all broking issues, including claims and underwriting
- Maintaining files and assisting with credit control
- Occasional outbound service calls

**About You**

This role would suit an enthusiastic, proactive and customer service-focused professional, looking to build a career with a global insurance broker.

To be successful, you would ideally have the following skills and experience:

- Customer Service or Contact centre experience (highly regarded)
- Strong problem solving capabilities
- Great organisation skills, with an eye for detail
- Strong communication skills (both written and verbal)
- Ability to work efficiently and accurately under pressure
- A great team player with the ability to get along with a wide variety of people
- Computer proficiency with a good knowledge of Microsoft Office (e.g., Outlook, Excel etc)

**Aon Culture & Benefits**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. We provide colleagues with the support to make a positive impact together with ongoing opportunities for development, including the support of a team which will continually encourage you to achieve your best.

We understand the importance of having flexible work practices to allow colleagues to prosper and deliver. We offer hybrid work solutions which allows colleagues to work from their place of choice, in conjunction to the local Aon office. Of course, flexibility goes beyond just the place of workand we are all for it. We call this Smart Working

We currently have approximately 1,000 employees in New Zealand. Globally, we have an employee base of 50,000 people, working across 120 countries. This allows us to build the best teams and gather the best thinking from around the world to deliver quality solutions and service locally.

Aon is an equal opportunity employer, and we invite you to be part of an organisation that has a diverse workplace, values continuous learning and supports many charities and environmental initiatives.

LI-MC3

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