Claims Triage Consultant

MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals.

MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with outstanding customer service. That's why we're one of the most trusted insurance providers in New Zealand.

**He angitūtanga | The opportunity**

This is a 12 month fixed term opportunity.

This role presents the opportunity to work from home, one of our MAS offices or a mix of both, depending on where you are based. Those in the Wellington, Auckland or Christchurch region can expect a hybrid environment of 3 days in our fabulous waterfront office (we get the prime view here too) and from the comfort of your own home for 2. If you prefer all office days then you are always welcome. Those outside of these regions would work remotely. To work from home, you must have high speed internet.

**Ngā āhuatanga kei a mātou | What's in it for you**
- Flexible work environment
- Subsidised Health Insurance (nib) for you and your family
- Supplier discounts
- Here for Good Volunteer Day - giving back to our communities.
- Two additional MAS days just for you
- Competitive salary

Wellbeing benefits including vaccinations and health insurance discounts

**He kōrero mōu | Key attributes we are looking for**
- We are looking for individuals with a genuine desire to help others and drive to go the extra mile for Member satisfaction.
- At least 18 months experience in an administrative or phone-based customer service role.
- Patience, empathy, and a people centric approach.
- Excellent phone manner and a warm yet professional communication style.
- Resilience to remain claim and composed when speaking to distressed Members.
- A collaborative team player.
- Availability for full time hours Monday to Friday. From time to time, this team may be called upon to work outside these hours i.e. during catastrophes when we experience high call volumes.
- Drive to learn and succeed.
- Good situational judgement to adjust your approach to meet the needs of different Members and scenarios.
- Ability to work at pace to respond to high volume call times.

**About MAS**

Founded in 1921, MAS is a hidden gem in the financial services sector. We look beyond our immediate Membership to see how we can also support the communities in which our Members live and work. The MAS Foundation whāinga (our purpose) is one expression of this focus, where we are already making a meaningful contribution to the health and well-being of New Zealand communities, particularly those that have traditionally been underserved by our health system.

We invest our Members's money in a sustainable and socially responsible way. We care about the impact the money we invest has on the planet and communities here in Aotearoa New Zealand and proud to be Toitū net carbon zero certified.