Principal Advisor Workflow and Operations

2 months ago


Auckland City, New Zealand Absolute IT Full time

Auckland- Other- $120K - $160K- Full Time- Permanent- 11 Mar 2024- Permanent national role
- Challenging role with multiple projects
- Five week annual leave

**About the Company**:
Our client is a large government organisation going through a transformation phase.

About the role:
This role is a lead for digitally assisted channels within the clients data and design team. You’ll champion these channels, integrate them into existing systems, and ensure they’re user-friendly and valuable. As a workflow and operations expert, you’ll design and deliver programs that improve efficiency and user experience for both customers and staff. This fast-paced environment provides 24/7 service across New Zealand communities.

**Benefits**:

- Flexible work
- Learning and development opportunities

**Skills & Experience**
- Extensive background in a relevant Principal Advisor role, adept at analyzing complex reports and crafting targeted communications.
- Proficiency in Workforce Management (WFM) methodologies, systems, and technologies.
- Extensive experience in statistical analysis and problem-solving within an omnichannel environment.
- Familiarity with omnichannel customer engagement software like Genesys and NICE, and CRM systems, with preference for Salesforce.
- Knowledge of monitoring tools like Datadog and Platform-as-a-Service (PaaS) platforms such as AWS, Azure, and MuleSoft.
- Demonstrated ability to maintain effective processes while making decisive decisions during critical situations, like priority service outages.

Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0412.



  • Wellington City, New Zealand Fire and Emergency Full time

    This is an opportunity for a Principal Advisor to contribute to the effective governance and operation of a crown entity in a newly created role. As the Principal Advisor, you will lead governance processes that drive the effective and efficient operations and your expertise will shape strategic decisions and ensure alignment across the organization's...


  • Wellington City, New Zealand Ministry of Business Innovation and Employment Full time

    A newly established function within the government delivering high quality technical advice and support across a range of assurance work streams. - Build trust and credibility across the organisation and wider government organisations - Providing assurance across the property portfolio of government - Contribute to exciting project work The Principal...


  • Wellington City, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 08-May-2023- Location: Wellington, NZ, 6011**Discover a career with purpose at MBIE**: - Be part of the Technology Operations Team - Bring your ICT expertise and practice to support the successful day to day delivery of ICT Operational Services - Permanent role based in Wellington CBD with salary range $112,856 to $138,038 per annum MBIE is on a...


  • Wellington City, New Zealand New Zealand Government Full time

    MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. Discover a career with purpose at MBIE - Be part of the Technology Operations Team - Bring your ICT expertise and practice to support the successful day to day delivery of ICT Operational Services - Permanent role based in...

  • Principal HR Advisors

    4 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    We have several fantastic opportunities to consolidate and develop your HR career! - Senior HR Opportunities - Permanent and Fixed Term - Interesting, meaningful HR work - Join our passionate, highly-skilled and fun team! Mō mātou | About Us At Te Tai Ōhanga - The Treasury, we are committed to Tiakitanga to make Aotearoa a better place for people today...

  • Principal HR Advisors

    4 weeks ago


    Wellington City, New Zealand The Treasury Full time

    **_We have several fantastic opportunities to consolidate and develop your HR career!_** - Senior HR Opportunities - Permanent and Fixed Term - Interesting, meaningful HR work - Join our passionate, highly-skilled and fun team! **Mō mātou | About Us** At **Te Tai Ōhanga - The Treasury**, we are committed to Tiakitanga to make Aotearoa a better place for...

  • Principal Advisor

    2 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Principal Advisor

    4 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    **Principal Advisor, Operational Policy**: Kaitohutohu Mātāmua - Whakatinana Kaupapahere Help make policy real, to drive better outcomes for learners and whānau, employers and communities. **He angitūtanga**: About the Role This role sits within our Policy & Implementation group in the Careers and Investment Design Directorate. We need a Principal...


  • Auckland City, New Zealand New Zealand Government Full time

    Kia ora, As-salamu alaykum, Namaste, Hwan-yeong, Svagata cha, Huanyf ng, Bula Vinaka, Jambo, Talofa lava, Tena koutou katoa and welcome Principal Capability Advisor **6 month, full-time, fixed termLocation**: Auckland preferred About us The Ministry for Ethnic Communities is the Government's chief advisor on ethnic communities, ethnic diversity and the...


  • Auckland City, New Zealand Plunket Full time

    At Whānau Āwhina Plunket, we have the privilege to support families and help children in Aotearoa to get the best possible start in life. We’re seeking the support of a Principal Operations Advisor to join our team in Wellington or Auckland on a permanent, full time basis. **Te Whiwhinga mahi | The opportunity** As a trusted advisor, you'll report to...

  • Principal Advisor

    4 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    **Type**: PermanentHours: Part-timeLocation: WellingtonBusiness Group: Policy GroupBranch: Regulation and PolicySalary: $112,894 - $151,285 The Principal Advisor Policy and Capability will be responsible for assessing the capability needs of both Groups and bringing together a robust plan to ensure our policy staff have the professional development they need...

  • Principal Advisor

    2 months ago


    Auckland City, New Zealand Madison Recruitment Full time

    Contract role - ASAP until end April 2024 (with possibility of extension) - Great opportunity to be part of a community-based project - Highly collaborative environment with the ability to share and develop ideas with colleagues **The role**: We are currently seeking a Principal Advisor who will advise on and once agreed, develop operational performance,...

  • Principal Advisor

    1 day ago


    Auckland City, New Zealand Madison Recruitment Full time

    Contract role - ASAP until end April 2024 (with possibility of extension) - Great opportunity to be part of a community-based project - Highly collaborative environment with the ability to share and develop ideas with colleagues **The role**: We are currently seeking a Principal Advisor who will advise on and once agreed, develop operational performance,...

  • Principal Advisor

    4 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    Exciting time to join Te Tāhuhu o te Mātauranga | Ministry of Education - Support the important work our team does - Permanent, full-time role - Wellington-based He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes Our organisation is...

  • Principal Advisor

    4 weeks ago


    Wellington City, New Zealand Ministry of Education NZ Full time

    **Exciting time to join Te Tāhuhu o te Mātauranga | Ministry of Education**: - **Support the important work our team does**: - **Permanent, full-time role**: - **Wellington-based** - He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_** - We work to _**_shape_**_ an...

  • Principal Advisor

    4 weeks ago


    Wellington City, New Zealand Department of Internal Affairs NZ Full time

    **Type**:Permanent **Hours**:Part-time **Location**:Wellington **Business Group**: Policy Group **Branch**:Regulation and Policy **Salary**:$112,894 - $151,285 The Principal Advisor Policy and Capability will be responsible for assessing the capability needs of both Groups and bringing together a robust plan to ensure our policy staff have the professional...

  • Principal Advisor

    3 weeks ago


    Wellington City, New Zealand HAYS Full time

    Calling all Principal Advisors **Your new company** **Your new role** - Provide expert advice and guidance on carbon emissions to support the government’s commitment to achieving net-zero emissions by 2050. - Develop and implement strategies to reduce carbon emissions across the agency’s operations. - Work closely with stakeholders to ensure that...

  • Principal Advisor

    2 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    Principle Advisor 1 x permanent, Full Time role Te whiwhinga mahi/The Opportunity We are looking for a seasoned Principal Advisor who has broad experience advising senior leaders. You will be proactive, able to juggle competing demands, able to build and maintain excellent working relationships, analyse data and information and write succinctly. You will...

  • Principal Advisor

    2 months ago


    Wellington City, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 4 Jul 2023- Location: Wellington, NZ, 6011**Discover a career with purpose at MBIE**: - **Full-time permanent, fixed-term or secondment Principal Advisor opportunity**: - **Focused on sector engagement work for the building regulatory system.**: - **Salary between $132,417 and $160,472 depending on level of experience.** **Tēnei tūranga - About...

  • Principal Advisor

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. Discover a career with purpose at MBIE - Full-time permanent, fixed-term or secondment Principal Advisor opportunity - Focused on sector engagement work for the building regulatory system. - Salary between $132,417 and...