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Principal Operations Advisor

5 months ago

Wellington City, New Zealand New Zealand Government Full time

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

Discover a career with purpose at MBIE
- Be part of the Technology Operations Team
- Bring your ICT expertise and practice to support the successful day to day delivery of ICT Operational Services
- Permanent role based in Wellington CBD with salary range $112,856 to $138,038 per annum
MBIE is on a journey of change. We are aligning our digital, data and technology functions so that our MBIE whanau can support our future success as a digitally enabled and empowered by data organisation.

We have a number of roles within the Digital Operations Branch that are fundamental to this future success.

We want you to be part of Digital Operations Branch, bringing your skills, experience and commitment to the job you do.

Working at MBIE really means making a difference for Aotearoa. We care about our team, and we work collectively to grow New Zealand for all.

**Tēnei tūranga - About the Role**:
The Principal Operations Advisor is responsible for managing and supporting the successful day to day delivery of ICT Operational Services through our suppliers in a largely outsourced environment.

Working closely with MBIE’s Commercial Supplier Management team, Customer Delivery Managers and Supplier Service Delivery Managers, the Principal Operations Advisor will ensure a high-quality service is provided to our end users and agreed business expectations including on a 24/7 basis.

The position will facilitate and provide leadership and expert advice/guidance in the delivery of the outcomes for some key ITIL processes covering Incident, Technical Change and Problem Management, Knowledge Management and End User Computing (including Service Desk). The Principal Advisor acts as a key escalation point for issues relating to MBIE’s Digital Operations.

The Principal Operations Advisor also ensures that MBIE ICT effectively manages and provides support on those activities that ICT have not outsourced. They will also provide capacity to deal with the inevitable 'extras' that come up irrespective of the multi-source outsourced model in place at MBIE
Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required
- In depth knowledge and extensive experience in ICT operations and/or service delivery management including outsourced environments
- Experience in one or more of the following ITIL processes
- Incident Management
- Problem Management
- Technical Change Management
- End User Compute and Service Desk Management
- Continual Service Improvement
- Knowledge Management
- IT Security Management
- An analytical thinker who can make connections between various aspects of the organisation and the implications or potential risks for the ICT branch and the customer
- Proven experience in the development of complex processes
- Ability to quickly establish and build strong working relationships and develop trust and credibility with managers, staff, vendors, and other stakeholders
- Experienced in developing solutions to solve complex organisational problems
- Demonstrated experience in developing and maintaining an environment focussed on continuous improvement to enhance ICT performance
- Excellent communication skills - both verbal and written particularly business writing and reporting
- Understanding of government operating and decision-making procedures. Ētahi kōrero mō MBIE - About MBIE: MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to lever