Customer Service Team Leader
2 weeks ago
Do you need to step up and diversify your team leader experience in a large team working across multiple shifts and gain specialist knowledge in the public sector?
**About the role**:
We are seeking multiple experienced Team Leaders with exceptional organisational skills based onsite at our client’s offices looking after a large team of Madison Customer Service Officers. You will be employed by Madison working closely with our team as they support a large government organisation.
This 2.5 month temporary role starting August, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector.
**Assignment Details**:
- Starting 22nd August to end of October
- Central Christchurch location close to public transport and car parking options
- Full-time, 40 hours per week
- Working Monday - Friday, 8am - 4.30pm, with the occasional Saturday shift once a month
- $35 per hour plus 8% holiday pay
- Full training and support provided during your assignment
We are looking for someone we can rely on to work closely with the Madison Business Partner to ensure smooth day to day running, reporting, and creating a happy, high performing culture.
**Your duties will include**:
- Reporting on performance and supporting delivery of the teams’ work tasks
- Assistance with training and coaching
- Roster and schedule assistance
- Monitor and record absence/leave/lates/earlies
- Utilise tools available to monitor daily results of set KPIs
- Complete administrative and customer service calls identifying development needs and opportunities
**To be successful in this role you will have**:
- Proven leadership and coaching skills with the ability to motivate others
- The ability to follow instructions with procedures and minimum direction
- Competent using multiple systems simultaneously
- A positive attitude and the flexibility to cope with change
- Excellent written and verbal communication skills
- Ability to problem solve
- Reliable with strong integrity
- Good reporting ability with excellent organisational skills
- A professional, personable approach with the ability to build good relationships
Use the APPLY prompts and secure your spot with our awesome team
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