Customer Service Representative

3 days ago

Christchurch, New Zealand Team Global Express Full time

**Connecting people and communities| Driving eCommerce | Moving New Zealand**

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.

We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish. It’s never been a more exciting time to join our team as we take the next step in our journey.

To ensure we keep delivering on our service commitments to our customers and clients, we’re looking for a customer service superstar to join us and make a difference to our customers.

**About the role - Mō te tūranga**

Reporting to the Customer Service Team Leader you will:

- Support and liaise with our internal/external customers.
- Develop and maintain strong internal/external customer relationships.
- Be involved in any process improvements to raise quality and service.
- Pro-actively identify and inform customers of any network delays.
- Resolving customer queries in a timely and professional manner

**What will you bring? -**Ōu**Pūkenga?**

We are looking for a driven individual who can work in a team environment, as a team member and has attention to detail with the ability to prioritise and multitask.

Additionally, you will have:

- Experience in a similar role. Call centre experience is highly desirable
- Resilient and adaptable - able to work well under pressure
- Excellent customer service skills with emphasis on FCR
- Time management and organizational skills
- Excellent communication skills, both written and verbal
- Growth mindset and positive attitude
- Demonstrable problem-solving skills
- Experience with Salesforce would be beneficial.

**Your Benefits -**Ō**Painga**
- Our people and customers are at the heart of everything we do.
- State of the art facilities in a fast paced and dynamic industry
- Competitive salary above industry standards
- Fun and practical employee perks and discounts
- Peer recognition awards acknowledge when you go above and beyond.
- Upskilling, training, mentoring and more to support your career development journey.

This is a phenomenal opportunity to join an awesome company and team so express your interest today.

**Team Global Express is an Alcohol and Drug Free Workplace.**

**Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.**

All applicants must hold legal entitlement to work in New Zealand.

  • Customer Service Representative

    7 days ago

    Christchurch, New Zealand Christchurch City Council Full time

    **_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_** Are you a proactive problem solver with a passion for providing outstanding customer service? **About the role | Ko te mahi nei** Christchurch City Council is seeking dedicated...

  • Customer Service Representative

    7 days ago

    Christchurch, New Zealand Christchurch City Council Full time

    **E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He piiraa tēnei ki a koe. Haere mai ki te tono mō tētahi tūranga i te Kaunihera o te Taone o Ōtautahi.** Are you a proactive problem solver with a passion for providing outstanding customer service? **About the Role | Ko te Mahi Nei** Christchurch City Council...

  • Customer Service Representative

    18 hours ago

    Christchurch, New Zealand Multi-Color Corporation Full time

    An exciting opportunity to join our Sales team as a Customer Service Representative. The position will work from Monday to Friday from 7 am to 3.30 pm and will be a great opportunity to develop & progress in their career. A competitive remuneration will be offered in line with experience. **_ The key responsibilities of this role are:_** - Receive and...

  • Customer Service Representatives

    2 weeks ago

    Christchurch, New Zealand MAHAKAAL ENTERPRISE LIMITED Full time

    We’re on the hunt for some Customer Service Representatives to invest their passion on the daily. You’ll assist with the the store’s day to day operations, look after a team of high energy staff, create exceptional customer service, manage operational processes and of course, the burgers! Your key responsibilities will be to: - Take orders from...

  • Customer Services Representative

    1 week ago

    Christchurch, New Zealand Post Haste Group Full time

    **Customer Services Representative** **Post Haste Group** **Christchurch** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and...

  • Customer Service Representative

    1 week ago

    Christchurch, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Advance your skills with our award winning in-house training school - Medical insurance, Uniform, Kiwisaver, Team Incentives and free WoFs provided - Secure employment with iconic kiwi company VTNZ Lichfield Street in Christchurch is looking for a Customer Service Representative to join their team. **Benefits** VTNZ values the training of its staff, and...

  • Customer Service Representative

    18 hours ago

    Christchurch, New Zealand Emergent Full time

    Temporary opportunity based in Christchurch - Training Provided - Start ASAP We are looking for experienced Customer Service Representatives who have experience dealing with customer enquiries - either face to face or over the phone. You’ll be resilient, confident and a great listener! Working in a dynamic contact centre, you will be answering inbound...

  • Customer Service Representative

    1 week ago

    Christchurch, New Zealand NZ Post Full time

    Customer Service Representative Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working between our Cashel Street, Sockburn and Northwood Box Lobby...

  • Customer Service Representative

    1 week ago

    Christchurch, New Zealand Carters Full time

    As a **Customer Service Representative** at **CARTERS Madras Street,** your primary goal will be to deliver outstanding service to our building trade customers by accurately selecting the correct building materials to match their needs. This crucial, highly active, and physical role will make you indispensable across various sections of our branch. - Quickly...

  • Customer Service Representative

    7 hours ago

    Christchurch Central, New Zealand Catch Consulting Full time

    Customer Service Representative – 6-Month Fixed TermAbout the role Vynco are looking for a proactive and customer-focused Customer Service Representative to join Vynco on a 6-month fixed term contract. This role is all about delivering exceptional support to our customers, sales teams, and internal stakeholders while helping keep our operations running...