Customer Support Team Leader

3 months ago

Christchurch, New Zealand Tait - New Zealand Full time

**Customer Support Team Leader**

**We Go Beyond for A Safer World**

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our Service Management Centre employs a team of Customer Support Analysts and Engineers who provide 24/7 remote technical support and troubleshooting to our customers critical communication systems and networks, through the management of network events and incidents from start through to resolution.

**Te Tūranga - The Role**

Due to growth within our Service Management Centre (SMC), we're looking to employ a Team Leader to manage a small team of Customer Support Analysts. In this role, you will work closely with other team leaders and the SMC Manager to ensure seamless customer support and a consistently high level of service across shifts.

In this role, you will be responsible for onboarding, training and developing your team, and inspiring them to deliver high-quality customer outcomes. You will act as a point of escalation, ensure adequate coverage and resource across the shift, and monitor response time and quality.

Due to the 24/7 operation of the Service Management Centre, this role will operate as part of a shift roster with a mixture of day and night shifts. Shift, meal and overtime allowances are provided in addition to base salary.

**Ō pūkenga - About You**
- We're looking for someone who has previous experience working in a technical support environment, such as a network operations centre (NOC) or an ITIL based service desk environment.
- Excellent communication skills are a must in this role, including the ability to explain technical concepts to non-technical people.
- Previous experience leading teams, whether in a technical or non-technical environment, would be a plus.
- Experience of Radio, Telco or IP network management or field support will be viewed favourably.
- Great customer service skills, with a willingness to go the extra mile to reach a good customer outcome, is a must
- Must be able to work as part of a shift pattern including a mixture of day and night shifts.

**Ngā painga - what's in it for you?**

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club

**Ko koe pea tēnei? - Sound like your kind of role?**

**Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed**:
Applications will close Tuesday 15th October 2024.

  • Customer Advisor

    3 weeks ago

    Christchurch, New Zealand Customer Advisor Full time

    Customer Advisor – Christchurch, South IslandMo te whai waahi | About the opportunityWe are currently seeking someone to join our team as a Customer Advisor based in our Christchurch Support office.In this full-time, permanent role you will:Be responsible for the professional handling of all customer orders and enquiries.Process orders in an accurate and...

  • Freight Operator Team Leader

    7 days ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand scaling from Kaitaia to Invercargill. With an unrivalled and expansive network, Global Express builds unique, innovative,...

  • Team Leader

    18 hours ago

    Christchurch, New Zealand This Is An It Support Group Full time

    Who are we?We originate from the UK where we have a very strong market presence. New Zealand is a great territory for us with its beautiful green landscape, and we are aiming for our next goal of 30 stores.At 370+ stores globally and over 3000 employees, we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic...

  • Team Leader

    18 hours ago

    Christchurch, New Zealand This Is An It Support Group Full time

    Who are we? We originate from the UK where we have a very strong market presence. New Zealand is a great territory for us with its beautiful green landscape, and we are aiming for our next goal of 30 stores.At 370+ stores globally and over 3000 employees, we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our...

  • Freight Operator Team Leader

    3 days ago

    Christchurch, New Zealand Team Global Express Pty Ltd Full time

    Freight Operator Team LeaderApply locations Christchurch Canterbury time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 13, 2025 (28 days left to apply) job requisition id R65716Connecting people and communities| Driving eCommerce | Moving New Zealand Team Global Express NZ delivers freight forwarding, end-to-end transport...

  • Freight Operator Team Leader

    5 days ago

    Christchurch, New Zealand Team Global Express Pty Ltd Full time

    Freight Operator Team LeaderApply locations Christchurch Canterbury time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 13, 2025 (28 days left to apply) job requisition id R65716Connecting people and communities| Driving eCommerce | Moving New ZealandTeam Global Express NZ delivers freight forwarding, end-to-end transport...

  • Customer Excellence Team Leader

    2 months ago

    Christchurch, New Zealand Vector NZ Full time

    Customer Excellence Team Leader Full-time Engagement type: Permanent - Employee Department: New Zealand Operations **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in...

  • Warehouse Team Leader

    1 month ago

    Christchurch, New Zealand This Is An It Support Group Full time

    Posted: 11/11/2024Closing Date: 11/12/2024Job Type: Permanent - Full TimeLocation: ChristchurchJob Category: WarehouseWe are seeking a dynamic Warehouse Team Leader to join our team. As a Team Leader, you will be supporting the Supervisor in leading the team through the daily activities of the warehouse to ensure provision of efficient and professional...

  • Warehouse Team Leader

    1 month ago

    Christchurch, New Zealand This Is An It Support Group Full time

    Posted: 11/11/2024Closing Date: 11/12/2024Job Type: Permanent - Full TimeLocation: ChristchurchJob Category: WarehouseWe are seeking a dynamic Warehouse Team Leader to join our team. As a Team Leader, you will be supporting the Supervisor in leading the team through the daily activities of the warehouse to ensure provision of efficient and professional...

  • Customer Service Representative

    4 weeks ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based...

  • Team Leader Citizen

    7 months ago

    Christchurch, New Zealand Christchurch City Council Full time

    Working at the Christchurch City Council gives you an opportunity to collectively enrich this city we call home. Work with like-minded individuals on projects, services, and facilities for our communities and environment. You'll make a positive impact on our future while enjoying a rewarding career full of opportunities - Christchurch City Council, where...

  • Customer Service Representative

    7 months ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...

  • Regional Operations Support Team Leader

    6 months ago

    Christchurch, New Zealand Johnson Controls International Full time

    **Build your best future with the Johnson Controls team** We have an opportunity for a **Regional Operations Support Team Leader (Administrator) **to join our **Christchurch** team! We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years, and enjoy a reputation as providing the most...

  • Support Worker Team Leader

    2 months ago

    Christchurch, New Zealand Access Community Health Full time

    **Support Worker Team Leader - Canterbury** We have a full-time, permanent position available at our beautiful Canterbury region for a Support Worker Team Leader role. This role supports our passionate team within the Canterbury area. **Ko wai mātou? | Who are we?** Access Community Health (Hauora-Tara-Ā-Whare) is a leading provider of home-based...

  • Customer Service Team Leader

    7 months ago

    Christchurch, New Zealand NZ Post Full time

    Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. We're looking for a seasoned leader, with previous experience managing teams and the type of person...

  • Structural Team Leader

    1 day ago

    Christchurch, New Zealand This Is An It Support Group Full time

    We have an exciting opportunity for a Team Leader/Senior Structural Engineer to join our team in Christchurch. We are looking for a talented Team Lead to help support and mentor our team of Residential Engineers working within the South Island but also nationally through our online engineering service SpecifiTM.If you're looking for that next step in your...

  • Customer Experience Specialist

    2 months ago

    Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...

  • Customer Support Analyst

    1 month ago

    Christchurch, New Zealand This Is An It Support Group Full time

    We Go Beyond for A Safer WorldKo Wai Matou - About UsFor more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation, and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the...

  • Workshop Team Leader

    7 days ago

    Christchurch, New Zealand Tourism Holdings Limited Full time

    Team Leaders/Supervisors (Manufacturing, Transport & Logistics)Full timeCompetitive hourly rate plus amazing perksWorkshop Team Leader - Drive excellence with us!Are you a hands-on mechanical leader with a passion for teamwork, customer satisfaction, and keeping fleets in peak condition? thl (Tourism Holdings Limited) is on the lookout for a Workshop Team...

  • Workshop Team Leader

    2 weeks ago

    Christchurch, New Zealand THL Full time

    **Workshop Team Leader - Drive Excellence with Us!** Are you a hands-on mechanical leader with a passion for teamwork, customer satisfaction, and keeping fleets in peak condition? thl (Tourism Holdings Limited) is on the lookout for a **Workshop Team Leader** to join our dynamic team and ensure our motorhome fleet is safe, compliant, and...