Customer Support Team Leader

4 weeks ago

Christchurch, New Zealand Tait - New Zealand Full time

**Customer Support Team Leader**

**We Go Beyond for A Safer World**

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our Service Management Centre employs a team of Customer Support Analysts and Engineers who provide 24/7 remote technical support and troubleshooting to our customers critical communication systems and networks, through the management of network events and incidents from start through to resolution.

**Te Tūranga - The Role**

Due to growth within our Service Management Centre (SMC), we're looking to employ a Team Leader to manage a small team of Customer Support Analysts. In this role, you will work closely with other team leaders and the SMC Manager to ensure seamless customer support and a consistently high level of service across shifts.

In this role, you will be responsible for onboarding, training and developing your team, and inspiring them to deliver high-quality customer outcomes. You will act as a point of escalation, ensure adequate coverage and resource across the shift, and monitor response time and quality.

Due to the 24/7 operation of the Service Management Centre, this role will operate as part of a shift roster with a mixture of day and night shifts. Shift, meal and overtime allowances are provided in addition to base salary.

**Ō pūkenga - About You**
- We're looking for someone who has previous experience working in a technical support environment, such as a network operations centre (NOC) or an ITIL based service desk environment.
- Excellent communication skills are a must in this role, including the ability to explain technical concepts to non-technical people.
- Previous experience leading teams, whether in a technical or non-technical environment, would be a plus.
- Experience of Radio, Telco or IP network management or field support will be viewed favourably.
- Great customer service skills, with a willingness to go the extra mile to reach a good customer outcome, is a must
- Must be able to work as part of a shift pattern including a mixture of day and night shifts.

**Ngā painga - what's in it for you?**

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club

**Ko koe pea tēnei? - Sound like your kind of role?**

**Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed**:
Applications will close Tuesday 15th October 2024.

  • Customer Support Team Leader

    3 days ago

    Christchurch, Canterbury, New Zealand Dplinsurance Full time

    Autosure Insurance is part of the Turners Automotive Group and we've been a leading provider of automotive-owner protection policies for the NZ retail motor vehicle industry for over 35 years.Who would suit this role?Our ideal candidate is someone with excellent communication and problem-solving skills.You need to be organized, adaptable, and...

  • Freight Operator Team Leader

    2 weeks ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand scaling from Kaitaia to Invercargill. With an unrivalled and expansive network, Global Express builds unique, innovative,...

  • Customer Support Team Leader

    3 weeks ago

    Christchurch, Canterbury, New Zealand Dplinsurance Full time

    Autosure Insurance is part of the Turners Automotive Group and we've been a leading provider of automotive-owner protection policies for the NZ retail motor vehicle industry for over 35 years.Who would suit this role?Our ideal candidate is someone with excellent communication and problem-solving skills. You need to be organized, adaptable, and...

  • Customer Excellence Team Leader

    4 weeks ago

    Christchurch, New Zealand Vector NZ Full time

    Customer Excellence Team Leader Full-time Engagement type: Permanent - Employee Department: New Zealand Operations **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in...

  • Customer Excellence Team Leader

    10 hours ago

    Christchurch, New Zealand Vector NZ Full time

    Customer Excellence Team Leader Full-time Engagement type: Permanent - Employee Department: New Zealand Operations **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in...

  • Customer Service Team Leader

    4 weeks ago

    Christchurch, New Zealand Madison Recruitment Full time

    Do you need to step up and diversify your team leader experience in a large team working across multiple shifts and gain specialist knowledge in the public sector? **About the role**: We are seeking multiple experienced Team Leaders with exceptional organisational skills based onsite at our client’s offices looking after a large team of Madison Customer...

  • Team Leader Customer Service

    4 weeks ago

    Christchurch, New Zealand Christchurch City Council Full time

    The Customer Service and Triage team is the engine of our Regulatory Compliance Unit. We support customers and the wider team in triaging service requests while delivering exceptional and timely customer service. Without us, the wheels wouldn't turn! This team manages both administration and work allocation activities for our Animal Management, Compliance,...

  • Customer Service Team Leader

    4 days ago

    Christchurch, Canterbury, New Zealand Colliers Full time

    About UsWe are New Zealand's leading international commercial property brand, offering a unique opportunity for a Customer Service Team Leader to join our team at The Hub Hornby in Christchurch. Our company prides itself on its inclusive and social culture, providing regular team events and opportunities for growth.Job SummaryLead a team to provide...

  • Customer Service Representative

    2 weeks ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based team....

  • Customer Service Representative

    4 weeks ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based...

  • Customer Service Representative

    10 hours ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based...

  • Customer Support Representative

    7 days ago

    Christchurch, Canterbury, New Zealand This is an IT support group Full time

    About Builderscrack:Part of the hipages Group, Builderscrack is one of the fastest-growing tech companies in Christchurch. Our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a...

  • Team Leader Citizen

    5 days ago

    Christchurch, New Zealand Christchurch City Council Full time

    **_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_** Lead. Empower. Elevate Customer Experience. Christchurch City Council is seeking two dynamic** Team Leaders - Citizen & Customer Services** to join our current leadership team, to...

  • Customer Service Representative

    5 days ago

    Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...

  • Team Leader Citizen

    6 days ago

    Christchurch, New Zealand Christchurch City Council Full time

    Working at the Christchurch City Council gives you an opportunity to collectively enrich this city we call home. Work with like-minded individuals on projects, services, and facilities for our communities and environment. You'll make a positive impact on our future while enjoying a rewarding career full of opportunities - Christchurch City Council, where...

  • Support Worker Team Leader

    2 days ago

    Christchurch, New Zealand Access Community Health Full time

    **Support Worker Team Leader - Canterbury** We have a full-time, permanent position available at our beautiful Canterbury region for a Support Worker Team Leader role. This role supports our passionate team within the Canterbury area. **Ko wai mātou? | Who are we?** Access Community Health (Hauora-Tara-Ā-Whare) is a leading provider of home-based...

  • Regional Operations Support Team Leader

    7 days ago

    Christchurch, New Zealand Johnson Controls International Full time

    **Build your best future with the Johnson Controls team** We have an opportunity for a **Regional Operations Support Team Leader (Administrator) **to join our **Christchurch** team! We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years, and enjoy a reputation as providing the most...

  • Support Worker Team Leader

    4 days ago

    Christchurch, New Zealand Healthcare of New Zealand Full time

    At NZCommunity Living, we are dedicated to support people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions. We are looking for an energetic and motivated team leader for our Residential Houses in Christchurch. You will...

  • Customer Engagement Representative

    3 days ago

    Christchurch, Canterbury, New Zealand Proficient Customer Solutions NZ Limited Full time

    Welcome to Proficient Customer Solutions NZ Limited, where we deliver innovative solutions for Telemarketing, call centre services, direct sales, and back-office processing.Job TitleThis role is focused on engaging with residential and commercial clients to offer top-notch energy solutions, including electricity, gas, solar, and EV products.Key...

  • team leader

    2 weeks ago

    Christchurch, Canterbury, New Zealand Mitre 10 (New Zealand) Limited Full time

    Garden Hardware TLInterested in gardening and inspiring customers and team-mates? This may be the job for you; leading a great team helping Trade and DIY customers sort their projects. Apply todaySmith's Mitre 10 Mega Brougham St is a family-owned Christchurch business which strives to offer exceptional customer service to every customer every time. This is...