Customer Support Team Leader

2 weeks ago


Christchurch, Canterbury, New Zealand Dplinsurance Full time

Autosure Insurance is part of the Turners Automotive Group and we've been a leading provider of automotive-owner protection policies for the NZ retail motor vehicle industry for over 35 years.

Who would suit this role?

Our ideal candidate is someone with excellent communication and problem-solving skills. You need to be organized, adaptable, and customer-focused with a solid understanding of the Auto Industry.

What does the role entail?

As a Customer Support Team Leader, you will:

  • Lead, train, and motivate a high-performing team to achieve exceptional results
  • Foster a culture of engagement and excellence within the Customer Services Team
  • Develop, review, and implement process improvements to enhance efficiency and customer satisfaction
  • Answer calls and respond to emails assisting policyholders, agents, and team members

What do we need from you?

  • Legal right to work in NZ as defined by Immigration NZ
  • In and outbound call handling
  • 5 years' experience in insurance, general office administration, or credit control would be an advantage
  • Minimum of 2 years' experience supervising a small team
  • NCEA Level 3 English and Maths or equivalent
  • Computer literacy

The Benefits of working at Autosure

  • Competitive salary that is reviewed annually
  • Free Life Insurance, a free Will
  • One day a week working from home
  • Day off on your birthday
  • The chance to work with an awesome bunch of people who love what they do and truly enjoy coming into work each day

Autosure Insurance Limited is an equal opportunity employer who embraces diversity in the workplace.

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