Partner Performance Manager

7 months ago


Auckland City, New Zealand TOWER Insurance Full time

**Amazing opportunity to make a difference**:

- ** 6 month fixed-term opportunity**

**W**hy you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Your main purpose is to contribute to the success of Tower by delivering the Claims Supply Chain value, at the highest quartile of quality and service for the lowest quartile of costs. This involves managing Towers scale across Motor Repair Industry Suppliers/Home Builders, Content and Restorers developing partnerships to ensure delivery of the highest performance claims experience Towers customers deserve.

**Setting you up for success**

You will be successful in the role by driving accountability, influencing change & investment with Panel networks to optimise their service and deliver a great experience for Towers customers, building on Towers scale and mutual partnership benefits.

Your mandate:

- Develop innovative strategies for the design and implementation of the next generation supply service models.
- Influence and formalise agreements on best practice quality, service levels, and claims targets (a highest quartile of quality and service for the lowest quartile of costs)
- Leverage self-assessing models and straight through processions to remove handoffs and bottlenecks ensuring ongoing investment to deliver commercial goals, repair methodology and self-assessing / SMART repair processes
- Deliver Towers customer value proposition and ensure it is embedded and supported with partnerships
- Training and promotion (internal employees and Towers customers) fostering high adoption

**What you'll need**
- Previous relationship/supply chain experience within New Zealand motor repair or building construction.
- A strong understanding of Insurance.
- Prior experience with supplier contracts and RFP/RFI processes.
- A Passion for data and insights to inform decision making.
- Superior relationship management skills.
- Proven experience using digital technology in servicing claims and suppliers.

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we **are doing what's right**.

**What Tower will bring to the table**

In addition to a competitive salary, we offer benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16-weeks paid leave for the primary carer and 4 weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- 22-days annual leave



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