Functional Sme

6 months ago


Auckland City, New Zealand Consult Recruitment Full time

**About the company**:
Our client is a SaaS company that builds software used by a wide range of businesses to optimise their most important and valuable assets.. they are able to offer intelligence and insight about almost any digital or analogue asset. Their clients include some of the most well-known brand names across NZ and Australia.

**About the Role**:
As a Functional SME you will play a pivotal role in managing client relationships, leading the Client Delivery Team, and ensuring the seamless delivery of software support, installations, and hardware delivery. You will serve as a non-technical Subject Matter Expert (SME) for our client's platform, driving its success.

This role offers a unique opportunity to contribute to our clients' growth while working in a dynamic and innovative environment.

You will manage a team of 4 whose skill levels range from Junior - Senior, so prior management experience is a must.

**Key Responsibilities**:

- Client Relationship Management: Own and nurture client relationships and advocate for clients' needs both internally and externally, promoting new solutions and managing client expectations.
- Leadership: Set a positive tone, lead by example, and maintain team engagement while upholding professionalism.
- Installations Management: Oversee the installation devices, from request receipt to execution and testing. Identify and onboard new installers, maintaining updated user guides.
- Training: Train and upskill the Client Delivery Team, ensuring consistency, issue resolution, and knowledge dissemination. Onboard and train new clients, generating relevant materials.
- Process Improvement: Identify and resolve issues, standardise procedures, industrialise processes for reliability, and simplify workflows to enhance efficiency.
- Internal Relationship Management: Advocate for clients internally, collaborating with product management, hardware, and software development teams to address client issues and functionality requests.
- Reporting: Provide periodic reports to the Senior Leadership Team and the Board. Conduct health monitoring of telematics devices and take remedial action as needed.

**Experience**:

- 5 years in software support role
- 2-3 years of management experience.
- 2-3 years of client relationship management.
- Experience in SaaS or technology businesses.

**Note**:Applicants must be legally entitled to work in New Zealand. If you are not a NZ Citizen, you must have the right of permanent residence or a work permit
- Become SME for SaaS company
- Located on the outskirts of Auckland with hybrid working arrangements
- Competitive salary

**Job Details**:
Job ID (JID):
**4198558**

**Location**:
**Auckland Central**

Category:
**IT & Digital, Other**

Type:
**Permanent - Full Time



  • Wellington City, New Zealand Z Energy Full time

    Kaituki Tipuranga SME SME Growth Lead - Full-time **Company Description**: We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - powering better journeys, today and tomorrow - and go about achieving this by setting...

  • Director of Sales, Sme

    2 months ago


    Auckland City, New Zealand Airwallex Full time

    **About Airwallex** Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business...

  • Account Manager, Sme

    1 month ago


    Auckland City, New Zealand Airwallex Full time

    **About Airwallex**: Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business...

  • Account Manager, Sme

    1 month ago


    Auckland City, New Zealand Airwallex Full time

    **About Airwallex** Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business...

  • Account Manager, Sme

    1 month ago


    Auckland, New Zealand Airwallex Full time

    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...


  • Auckland City, New Zealand Goodman Fielder Full time

    This is Us! At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodians of a host of iconic kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand's have grown up with and put in their supermarket...


  • North Shore City, Auckland, New Zealand Mitre10 Full time

    Mitre 10 (New Zealand) Limited needs no introduction, as a proudly locally owned and operated business. You see us in almost every town in NZ through our MEGA, Mitre 10 and Hammer Hardware stores, we’re a big “Kiwi” brand and here’s your chance to join our Albany (North Shore) based Support Centre We are working on one of New Zealand's biggest SAP...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    **Mitre** 10** has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We are working on one of New Zealand’s largest SAP S4 Hana and SAP Commerce Cloud implementations in the retail sector and are looking...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    **Mitre** 10** has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We are working on one of New Zealand’s largest SAP S4 Hana and SAP Commerce Cloud implementations in the retail sector and are looking...

  • CRM Functional Analyst

    6 months ago


    Auckland City, New Zealand MYOB Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Finance Partner

    4 months ago


    Auckland City, New Zealand Computer Concepts Full time

    **General information**: **Location** Auckland **Expertise** Finance **Job Level** Experienced **Employment Type** Permanent full-time **Close Date** 18-Sep-2024 **Ref #** 57828 **Description & Requirements**: **Spark NZ** - As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand...


  • Auckland City, New Zealand MYOB Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Business Manager

    3 months ago


    Auckland City, New Zealand Kiwibank Full time

    Do you have a passion for helping Kiwi businesses succeed? - Enjoy 4 wellbeing days per year - one per quarter, no questions asked - Specialised leadership and development programmes available to everyone **This is us. Where making an impact matters.** This is an exciting opportunity for a motivated and enthusiastic business banker to join our team. In...


  • Auckland City, New Zealand AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Package Senior Underwriter to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG New Zealand is a leading provider of insurance products and services for commercial and personal...


  • Auckland City, New Zealand KPMG Full time

    KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting new opportunity available to join our Albany based Support Centre as a **Digital Product Specialist.** As part of our...

  • Business Manager

    2 months ago


    Wellington City, New Zealand Kiwibank Full time

    Do you have a passion for helping Kiwi businesses succeed? - Enjoy 4 wellbeing days per year - one per quarter, no questions asked - Specialised leadership and development programmes available to everyone - Based in Wellington, Palmerston North, Hamilton or Highbrook in Auckland **This is us. Where making an impact matters.** This is an exciting...

  • Account Manager

    3 months ago


    Auckland City, New Zealand ZIM Full time

    Are you a dynamic and results-driven sales professional with a passion for the maritime industry? We're on the lookout for an enthusiastic and talented Account Manager to join the team. In this pivotal role, you will manage customer relations, ensure their shipping needs are met and drive the growth of our business. If you thrive in a fast-paced...


  • Auckland City, New Zealand BizCover Full time

    BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods. They need insurance in a fast, easy to understand format and that’s why they need BizCover. **So what makes BizCover stand out from the crowd?** **Tech. **Our tech is better. It encapsulates innovation and lets customers...


  • Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in shaping a better, healthier, more sustainable future through the power of digital? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering...