Salesforce Functional Specialist

2 weeks ago

Auckland City, New Zealand Goodman Fielder Full time

This is Us
At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodians of a host of iconic kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand's have grown up with and put in their supermarket trolleys every week. Our rapidly growing Foodservice business supplies ingredients to more than ten thousand cafés', restaurants, bakeries, dairies every week - we're the milk in your flat white, the flour in your bread, and the rice with your curry. Our growth has seen us expand beyond New Zealand, into Australia, Pacific Islands, Papua New Guinea, China and South East Asia.
We might be biased but we believe our team here at Goodman Fielder is an amazing place to work, and a great team to be part of We're driven by our values - We Grow Together, We Keep Things Simple, We Get Stuff Done. In one incredible organization you can grow a fantastic career by moving across different functions, categories, customers and channels, discovering what makes you tick and delivering work with purpose.
The purpose of the Salesforce Functional Specialist role is to provide technical expertise and CRM solution options in line with business requirements, providing a forward view of system capability. This role is responsible for the day to day support and implementation of the CRM Strategy and Roadmap and will support requirements gathering, configuration, user testing, documenting and gating of all solution designs to help ensure the delivery of robust and scalable solutions across the Goodman Fielder CRM platform.

**Responsibilities**:

- Lead workshops and discussions across business units to understand and document business requirements for Salesforce based-solutions.
- Propose and document end-to-end Salesforce solutions and development requirements.
- Write test scripts and manage both functional and user acceptance testing to ensure high standards of quality assurance.
- Support the CRM administrator
- Work with the business as a SME for any CRM related projects

**Experience Required**:

- 3+ years working in a Salesforce environment (Salesforce certified preferred)
- Ability to achieve successful outcomes through collaborative and co-operative means
- Ability to self-manage and to provide expert opinion on key solutions for the business with ability to push back should this be required
- Experience and skill in business analysis and opportunity assessment
- Previous project management experience helpful
- Proven success in process improvement
- Proven stakeholder management experience
- System, technology or process implementation experience in a Sales environment (desired)
- FMCG experience desirable

With sites spanning across the Australasian region our employees have the opportunity to fashion their own home-grown career across functions, locations and brands. Our aim is to be a destination employer in the food industry where we don't just offer jobs - we offer careers.

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