Customer Complaints Co-ordinator
2 weeks ago
Wellington, New Zealand
Maximum Term - Full Time
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Te kōwhiringa | The Opportunity
**Your responsibilities will include, but not be limited to**:
Logging of customer complaints into the operating system.
Liaising with customers to validate the nature of the complaint pre and post rectification works taking place.
Dispatching communications to subcontractors. Follow up for resolution to meet KPI timeframe.
Processing of Inbound and outbound correspondence in a timely manner
Liaising with Works Supervisors ensuring data is received and processed within KPI timeframes.
Nga pūkenga matua | Important Skills
Proven ability in multi-tasking and prioritizing to ensure key tasks are completed in a timely and efficient manner.
High degree of maturity and the ability to work unsupervised
Attention to detail with a high degree of accuracy and data entry speed
Excellent written, oral communication and interpersonal skills
Proven ability to establish and maintain effective customer relationships
Working knowledge of Microsoft Office particularly Excel
Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
A role with Spotless can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We can also offer:
Discounts for Health Insurance, Samsung, Repco, PB Tech, Gym memberships and more
$500 bonus for current employees who refer a friend to Downer
Free access to Marram health care benefits and discounted holiday homes
Have a look at our other great benefits here
Ko wai mātou | Our Organisation
Want to know more about what it is like to work at Downer? Then head to our People Site here
Me pēhea ki te tono | How to apply
We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.
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