Customer Researcher
2 days ago
Our customers are at the core of what we do at Genesis. The energy industry is competitive, dynamic and fast-paced, driven by digital innovation, product development and a motivation to do things better, for customers, the environment, and our communities. As one of New Zealand's largest energy retailers, we supply electricity, natural gas and LPG, and generate around 20% of New Zealand's electricity from thermal and renewable power stations. Genesis is on a transformational journey to reimagine energy, so that our customers come to see us as their first choice for energy management.
**About the role**:
We have an opportunity for an experienced Customer Researcher to join us. This is a critical role to support the development and implementation of the Genesis market research programme so that it provides timely and relevant customer insights that enable the delivery of business objectives and inform business decision making.
**Key responsibilities**:
- Deliver effective and timely research support and communication for squads within the Customer Tribe.
- Support the development, implementation and use of the customer intimacy programme (VOC).
- Assist in the delivery of regular reporting and socialisation of key KPI metrics to the business.
- Assist in the planning of research projects that deliver to strategic and operational objectives.
- Management of ad hoc research projects, including stakeholder liaison, questionnaire design and report writing.
- Contribute to the communication and distribution of customer research across the business such that key insights are shared, understood and utilised in a timely manner.
- Champion the use and maintain effective communication of customer insights across the business such that it leads to better decision making and enable the customer centric business objectives and strategies.
**About you**:
- A relevant tertiary qualification.
- At least 3 years' experience in a similar research role.
- Strong quantitative research skills, including experience in questionnaire design and report-writing.
- Outstanding communication style and skilled at presenting complex information to diverse audiences.
- Ability to interpret research data and provide actionable insights to inform business decision making.
We are looking for someone who is naturally inquisitive with a strong customer focus. Outstanding written and verbal communication skills are a must. To be successful in this role, you will need to demonstrate an ability to work collaboratively with team members and other business stakeholders. Excellent time management skills and the ability to manage multiple projects and requests simultaneously are key requirements for this role.
**Our culture**:
At our heart, we're a people company. Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. Our objective is to create and support an engaged culture by setting up our employees to succeed. We reward our staff with a strong remuneration and benefits package, a collaborative, fun culture, flexible working (hours, location, leave) and ongoing development opportunities to name a few.
Create your world of tomorrow, at Genesis.
- If successful, your employment is likely to start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to reduce the risk that our workers might contract or transmit Covid-19 whilst performing their work._
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