Research Chapter Member

4 weeks ago


Auckland City, New Zealand The Warehouse Full time

Company Description
- _ Address_

: 26 The Warehouse Way, Northcote, Auckland 0627, New Zealand
- _ Hours:_

Full-time (40 minimum guaranteed hours per week)
- _ Contract Type:_

Permanent
- _ Employer:_

The Warehouse Ltd
- _ Location:_

Auckland
- _ Salary_

: $77,200-80,000 per annum

This is a great role to take the next step in your research and insights career. If working in a dynamic and fast paced environment is on your wish list this may well be your match

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 10,000 people across The Warehouse, Warehouse Stationery and Noel Leeming. To ensure we can adapt quickly to ever-changing customer needs, we’ve adopted an agile structure with a focus on collaboration, productivity, and speed-to-market.

**Job Description**:
Our research team plays an integral role in ensuring our customers' voice is heard and weaved into our decision-making. Reporting into the Research Chapter Lead you will be joining our Research chapter that sits within our Insights, Data & Services Chapter area.

This role offers a great opportunity to develop your insights craft further and ultimately help empower the business to make customer-centric decisions.

Key aspects of the Chapter Member role will include:

- Participating in squad ceremonies (stand ups, sprint reviews and retros)
- Contributing to squad developments and learnings by reviewing performance after each sprint
- Designing and managing end-to-end research solutions to support key strategic initiatives
- Translating business needs and customer problems into research solutions - developing and executing research programs of work to meet customer needs, influencing positive customer and commercial outcomes
- Collating data from multiple data sources to tell one coherent story, with a clear call to action for the business
- Identifying trends and future needs that will shape our market and business opportunities
- Supporting business understanding of stakeholder (employee/shopper) satisfaction to enable deliver business growth
- Supporting a program of experimentation and test and learn to solve customer problems and validate thinking
- Work with key stakeholders to develop and deploy frameworks that help us to understand the key ‘Jobs To Do’ across all areas of our business, helping to prioritise activities that drive incremental growth and stakeholder satisfaction
- Supporting our Voice of Customer programme
- Helping manage and grow our customer panel
- Managing relationships with external agency partners to deliver insights programmes (e.g. brand tracking programme, online communities)

**Qualifications**:
We are looking for a high-energy individual who wants to take this role and own it We love initiative and a thirst to learn. Your ability to make things happen, influence at all levels and your comfort to work at pace will sum up success in the role.

To be considered for this role you must meet the following minimum requirements:

- Minimum 3 years Research experience (within a large Company)
- Experience with Voice of Customer Programmes - essential
- A blend of Quant and Qual research experience is critical
- Skilled in survey design through to data extraction, analysis and presenting findings
- Experience in the following data analysis tools: Qualtrics, SPSS

Additional Information

We need people who are up for a challenge and committed to ‘helping Kiwis live better, every day.’

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, you also get discounts across most of our brands, birthday leave, free car parking, and excellent career development opportunities no matter where you are in the business We have a flexible working policy that can see you balance your week with up to 2 days working from home (if you wish).

Interested? Express your interest now and we look forward to talking



  • Auckland City, New Zealand The Warehouse Full time

    Company Description We are looking for an intermediate level Researcher to come join us, with exceptional storytelling and a love for digging into data to aid impactful decision making. This role guarantees exposure to compelling and high impact projects! **Job Description**: Sitting within the Insights, Data & Services Chapter area (and reporting into the...

  • Chapter Lead

    2 months ago


    Auckland City, New Zealand ASB Bank Full time

    **Chapter Lead - Transactional Banking** ***: We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new opportunities for more people to stay one step ahead. We have an exciting...

  • Chapter Lead

    4 weeks ago


    Auckland City, New Zealand ASB Bank Full time

    We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new opportunities for more people to stay one step ahead. We have an exciting opportunity for an experienced technologist to...

  • Chapter Member

    4 weeks ago


    Auckland City, New Zealand The Warehouse Group Full time

    Company Description Unleash Your Leadership Potential! Join Our Team as a Chapter Member DC Operations! Are you ready to take the wheel and steer our dispatch department towards excellence? We're on the lookout for a dynamic and driven Department Manager to lead our dispatch operations to new heights! The Warehouse Group (TWG) is a New Zealand success...

  • Chapter Member

    3 weeks ago


    Auckland City, New Zealand The Warehouse Group Full time

    Company Description Are you passionate about optimizing retail operations and ensuring a seamless shopping experience for customers? Do you have a keen eye for strategic location planning and data analysis? If so, we have an exciting opportunity for you! We are seeking a talented and motivated individual to join our team as a Location Planner Chapter...

  • Cobol Chapter Lead

    4 weeks ago


    Auckland City, New Zealand HAYS Full time

    Make your mark as a leader at ASB! Work from anywhere in New Zealand, full remote available! **Your new company** We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description Are you a customer-centric Merchandise Planner excited to drive results in our dynamic environment? Or perhaps you’re adaptable with a high growth mindset, financially commercial and strategic with proven experience in delivering key objectives and results through optimization and planning? The Warehouse Group (TWG) is a New Zealand...

  • Security Chapter Lead

    4 weeks ago


    Auckland City, New Zealand ASB Bank Full time

    **Security Chapter Lead - Infrastructure Services** ***: We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open new opportunities for more people to stay one step ahead. We have an...

  • Security Chapter Lead

    4 weeks ago


    Auckland City, New Zealand ASB Bank Full time

    We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open new opportunities for more people to stay one step ahead. We have an opportunity for an experienced technologist to join our...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description We are on the hunt for an intermediate level Data Scientist who is passionate about machine learning and solving business challenges. This role has the autonomy and scope to influence direction and solutions on how we can serve our customers better. so, if you thrive working with a degree of independence then keep reading! **Job...

  • Chapter Member

    1 week ago


    Auckland City, New Zealand The Warehouse Group Full time

    Company Description The future of retail is changing fast, competition, technology, and a global pandemic have changed the way Kiwis shop, forever. For TWG to thrive in this fast-paced environment, we work in a collaborative way to unlock productivity gains and speed to market, so we can adapt quickly to ever-changing customer needs. To unleash the full...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Are you a customer-centric Merchandise Planner excited to drive results in our dynamic environment? Or perhaps you’re adaptable with a high growth mindset, financially commercial and strategic with proven experience in delivering key objectives and results through optimisation and planning? The Warehouse Group (TWG) is a New...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description Are you a customer-centric Merchandise Planner excited to drive results in our dynamic environment? Or perhaps you’re adaptable with a high growth mindset, financially commercial and strategic with proven experience in delivering key objectives and results through optimisation and planning? The Warehouse Group (TWG) is a New Zealand...


  • Auckland City, New Zealand The Warehouse Group Full time

    Company Description Are you a customer-centric Merchandise Planner excited to drive results in our dynamic environment? Or perhaps you’re adaptable with a high growth mindset, financially commercial and strategic with proven experience in delivering key objectives and results through optimization and planning? The Warehouse Group (TWG) is a New Zealand...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description These are fantastic foundation roles for graduates looking to kick off their careers and grow their analytical expertise. Working alongside talented team members you will gain exposure to the world of retail and supply chain whilst playing a key role in delivering value to our customers. The Warehouse Group (TWG) has become a Kiwi...

  • Chapter Lead

    2 weeks ago


    Wellington City, New Zealand ANZ Banking Group Full time

    **Req ID**: 69489 **Department**: Tech Wholesale & Enterprise Delivery (NZ) **Division**: Technology **Location**: Wellington Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability...

  • Chapter Member

    2 weeks ago


    Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands. We’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do. We're on the...

  • Chapter Member

    3 months ago


    Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Are you ready to take your career to the next level? We're on the lookout for a dynamic and detail-oriented Payroll Specialist to join our Chapter Member in our Logistics, People, and Operations Support team. The Warehouse Group (TWG) is a New Zealand success story, evolving from a single The Warehouse store to become one of the...


  • Auckland City, New Zealand New Zealand Government Full time

    Te tūnga | The role We have an opportunity for a Digital & Data Chapter Lead who will contribute to the success and profitability of ESR's business by leading the Forensic Research & Development Team's Digital & Data Chapter. **In this role you will be involved in**: - Providing technical leadership to the Chapter and have significant input into the...

  • Chapter Lead

    1 week ago


    Auckland City, New Zealand The Warehouse Full time

    Company Description Welcome! Kia Ora We’re committed to continuing to shift our business radically and have a new vision to make sustainable living easy and affordable for everyone. We’ve already made good progress, but we are taking things a step further, putting sustainability at the heart of what we do, reducing our impact for the sake of our...