Research Analyst

6 months ago

Auckland City, New Zealand Chorus NZ Limited Full time

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.

**Te** Momo **Tūranga** | Contract**:Permanent

**Te** Wāhi |Where**: Auckland

**Te** **Pūtake** | Why **we’re** hiring**: Chorus is on an exciting adaptive journey, come and join the ride.

**Te** **Whiwhinga** Mahi| The Opportunity**

Chorus is moving from the building phase of our network to operationalising our assets. It's an exciting time ahead.

Being a part of the Customer and Insights team, your core focus be the setup, management and analysis of research projects, both in-house and through our research partners, becoming a cornerstone in helping Chorus achieve its strategy of being customer focused in all decision making and activity.

Reporting to the Market and Customer Insights Manager, you will be taking a proactive approach which will encompass two key areas:

- Quantitative / Qualitative Research - Working closely with teams across our business to provide an understanding of telecommunication users supporting product ideation, messaging, and go-to-market efforts. This includes brand measurement, new product development, advertising measurement.
- Customer Experience Measurement - Working closely with different Programmes of Work, you will identify and test hypotheses for new initiatives. You will become the go-to expert for our main survey platform (Qualtrics) and ensuring that all surveys are consistent in their methodology and are tracking well against their deadlines.

**Ō **Wheako**, ō **Pūkenga** | Your Experience**

To be successful in this role, you will have gained a few years of work experience at either a research agency, or client-side in a customer research / insights / CX role. Within experiences, you will have likely conducted market research projects (quantitative and qualitative), from initial briefing through to final results. You will be able to bring some experience in delivering insights-led data analysis with the ability to articulate complex results in a digestible format.

It would be helpful for you to have working knowledge with Qualtrics, however, it’s not mandatory.

We look for capability and welcome and embrace endless potential. That means we're still interested in hearing from you, even if you don't tick every single one of the boxes above. So, what are you waiting for? Show us what you’ve got.

**Mō** **mātou** | About us**

It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.

**Nōu** **te** **mana |** Work your way

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