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Senior Analyst

2 weeks ago

New Zealand RWA Technology People Full time

Be apart of a team that encourages continuous learning and professional growth
- Impact the user experience positively through your technical expertise
- Remote or hybrid working options for your convenience and flexibility

**About the role**:
With a commitment to technological innovation and customer satisfaction, our client is seeking a driven Senior Analyst. In this role, you'll provide Level 2/3 technical support to end users and Analysts, respond to incidents and service requests, and maintain customer satisfaction with a great user experience. You will leverage your technical expertise to drive IT efficiency, resolve complex user issues, and mentor junior analysts.

**Who we're looking for**:
We're seeking a passionate, solutions-driven professional with a deep technical understanding and proven experience in IT troubleshooting and software implementation in particularly with Workday system.
- Expertise in the "Advance Compensation" module of Workday is a must.
- Strong knowledge in business analysis techniques to elicit, analyse, communicate, and document requirements.
- Exceptional communication and stakeholder management skills.
- 2-5 years of experience in IT troubleshooting.
- Experience in leading and scoping projects/programs of work.
- Experience working on software implementation: COTS (commercial off the shelf), SaaS, new development, and enhancements.

This is an excellent opportunity to join a renowned brand, working in a collaborative and innovative environment. If you're a technical guru with a knack for problem-solving, we'd love to hear from you.

**Job Reference: GL_3653326