Senior Applications Support Analyst

3 days ago


New Zealand Fire and Emergency New Zealand Full time

Be part of a collaborative ICT Infrastructure and Operations team with opportunities for professional development
- Thrive on being innovative and working at pace in assisting FENZ to achieve business outcomes
- Collaborate, maintain and provide high quality information to stakeholder groups
- Be part of the team to move to modern and fit for purpose ICT solutions

Join our Applications team within Fire and Emergency New Zealand as a Senior Applications Support Analyst and utilize your knowledge within a supportive team and make a real difference to the business

**Who are we**:
Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017. The role of our new organization is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters and support increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognized as New Zealand’s most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organization we aspire to be:
We Do the Right Thing - Kia Tika

We Serve and Support - Manaakitanga

We Are Better Together - Whanaungatanga

We Strive to Improve - Auahatanga

**About the role**:
**What you’ll bring to the role**:

- Relevant ICT tertiary qualifications and/or equivalent experience
- Strong experience working within a comparably complex ICT environment
- Working experience advising and supporting people at all levels
- Demonstrable experience of managing requests, prioritizing incidents, and problems to resolution
- Proficient in incident and issue analysis, problem solving, resolution, and reporting
- Strong appreciation of service management practices, particularly incident, problem, change enablement and service level management
- Demonstrated experience in advising, influencing, mentoring, guiding, and supporting people at all levels of large complex organizations
- ITIL4 Foundation certification

**What is on Offer**:
If you’re looking for chance to put your diverse skill set to use in an organization dedicated to helping our communities, then we’ll provide you with a unique opportunity to utilize your knowledge within a supportive team.
- Attractive remuneration package
- Hybrid working from home and office
- Our employee benefits include matched Kiwi Saver employer contributions of up to 6%
- Life and income protection insurance for eligible employees
- A wellness policy that allows for generous sick leave provisions so you can look after yourself.

**How to apply**:



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