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Administrator Hauora Coordination Hub

5 months ago

Christchurch, New Zealand New Zealand Government Full time

You can be part of the manaaki hauora (Health Industry)
Join our amazing Administration Team in the Canterbury
Hauora Coordination Hub and provide a quality administrative function, while
supporting tūroro (patients) and their whānau.
Mō te tūnga | About the role
This Administrative role plays a vital role in
partnering with the Hub - s clinical and non-clinical teams as well as internal
and external stakeholders. This role shares accountability with the team to
provide care in the community to ensure safe and supported care for the tūroro (patient(s)) and their whānau in the community, which aims to improve
equity outcomes.
This is a part-time, fixed-term role till the 30th
of September 2023. This role requires you to work 32 hours per week, on a
roster that covers 7 days a week. You should be available to work on public
holidays and weekends, between 8 am and 5.30 pm. There are two shifts that
start at either 8 am to 4:30 pm or 9:00 am to 5:30 pm. We aim to have clear
rosters between 2 and 3 weeks ahead of time. This role is based in an easily
accessible central Christchurch location.
As part of the Administration and Clerical Pay
Equity Claim settlement this role has been mapped to National Band 3 /Profile 3
For further information about the administration
and clerical pay equity settlement please follow the link below:
Administration and
Clerical Pay Equity - Te Whatu Ora - Health New Zealand
In addition to this customer-focused approach, this

**role involves**:

- Providing

administration support to the Hub
- Coordinating and
facilitating incoming referrals
- Coordinate the patient
information systems
- Record information in
the patient information system
- Responding to general
public
- Recording the nature
of contact from the public and health providers and carrying out associated
actions
- Referring clinical
enquiries to the appropriate clinical service arm
- Supporting the
distribution and set-up of IT devices, initial troubleshooting and logging of
any issues
- The distribution and
return of equipment to patients tūroro
- Demonstrating respect
and empathy toward tūroro (patient(s), their whānau and other members of the
teamKo wai
koe | About You
We are looking for
someone who has a passion for the manaaki hauora (Health Industry) and wants to contribute in
a meaningful way. To be successful in this role, you should enjoy interacting
with tūroro (patients),
be able to work autonomously and take initiative. In this role, you would be
required to work in a fast-paced environment, be adaptable to change, a
collaborative problem-solver, and be able to manage multiple priorities and
distractions.
Ngā pūkenga me ngā wheako | Skills and experience

**This role requires the following**:

- Experience in a customer-facing administration or coordination role
- Communication skills, both written and verbal
- Knowledge of and commitment to upholding the

principles of Te Tiriti o Waitangi
- Computer skills (Microsoft Office, Excel,
PowerPoint and Word)
- Typing and Data Entry skills
- Attention to detail and accuracy
- Previous experience in customer service and
conflict resolution would be advantageous Mō mātou | About Us
Te Whatu Ora, Health New
Zealand, leads the day-to-day running of our health system across New Zealand,
with functions delivered at local, district, regional and national levels. It
weaves the functions of the 20 former District Health Boards into its regional
divisions and district offices, ensuring continuity of services in the health
system.
Here in Waitaha,
Canterbury we deliver health services to the almost 600,000 people that live in
the Canterbury region.
- Ko ngā tāngata, te mātua mahi - Putting people at

the heart of all we do
- We are committed to
honouring Te Tiriti o Waitangi and its principles by ensuring our partnership
with Māori are at the forefront of all our conversations. We believe in
improving, promoting, and protecting the health and well-being of the
Canterbury and the West Coast community.
The culture at Te Whatu

**Ora - Waitaha, is driven by our ā Mātou Uara (Our Values)**:

- Care and respect for others - Manaaki me te

whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi
katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i
ngā huaNgā hua / Benefits of working at Te Whatu Ora - Waitaha
When you work at Te
Whatu Ora - Waitaha, you are part of a wider whānau that will support you along
your journey. We offer great coaching, mentoring and learning outcomes for all
staff. We are always improving our facilities across all campuses and have
amazing discounts from select retailers, restaurants and businesses. At Te
Whatu Ora - Waitaha, you are part of something greater than yourself and
encouraged to be your unique self.
Tono ināianei
We have a range of
clinical and non-clinical roles at Te Whatu Ora - Waitaha, there could be a
place for you Please visit our careers website for other roles and find your