Customer Care Specialist Twl/wsl

2 weeks ago

Hamilton, New Zealand The Warehouse Group Full time

Company Description

The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone.

We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores

**Job Description**:
**As a Customer Care Specialist your key responsibilities will be**:

- Managing customer enquiries with a strong resolution focus.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.

**Qualifications**:
Firstly, you are passionate about customer service While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
Really ‘Own It’ and be reliable and responsible while being a team member who can work independently.

Be able to ‘Think Customer’ by having experience in providing exceptional customer service, whether this be in a contact centre, retail, or hospitality (to name a few).

‘Do Good’ be having high attention to detail and maintaining a high level of service while working under time constraints.
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail.
- Confident to communicate via written communications.
- adaptable and of course passionate about our customers
- You will need to be available to work 40 hours per week between 8am to 7pm (Mon - Sun)_
- Ideally, we would love for you to start as soon as possible_

Additional Information

By joining our diverse team, you will work among other customer champions** **with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Take your birthday off - paid
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love

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