Customer Regulatory Specialist

3 weeks ago

Hamilton, New Zealand New Zealand Government Full time

Customer-centric role supporting the work in Crown Property,
- A partnering role with other government agencies,
- Office based in Hamilton, with hybrid working (3 days in office)

Kōrero mō te tūranga - About the role
We have a newly created Customer Regulatory Specialist role in our Crown Property Group. This follows change implementation designed to bring us closer to our customers and have us take on more responsibility for property and land management. It is an exciting time to join us in supporting the responsible management and enhancing the use of Crown Land for existing and future generations.
All our specialists in Crown Property work collaboratively to ensure that portfolios meet legislative and maintenance requirements. We also work extensively with Iwi on treaty settlement properties.
This position is being offered in our Hamilton office, and we can offer mutually acceptable flexible working arrangements. Our team anchor day is Thursdays.

**The team for Assessment and Acquisition**:
This team plays a critical part in providing the connection between Crown Property and our customers.
- Triaging and responding to customer enquiries.
- Crown Forestry License review and invoicing.
- Managing land status checks, RFR memorials, end of year property valuations.
- Assessing Marine and Costal Area, Fresh Water and Seawater Area, Special Land and compulsory acquisitions.
- Engaging with Te Arawhiti on treaty settlement acquisiton and engaging with others in completing due diligence requirements.
- Engaging with relevant stakeholders to deliver our work and seek their input and information on specific Crown estate assets as and when required.

This is our ‘work engine' so you will have previous experience excelling in a high-volume customer function, with statutory decision making. You will understand system workflows and the importance of business process.
For this role you will be based in Hamilton.

He pūkenga tou - Skills & Experience

**About you**:

- Experience working in Land Management,
- Experience in Stakeholder engagement & relationship building,
- Comfortable reading and interpreting legislation,
- Experience working in a high volume environment,
- A self-starter, and lateral thinker, who works with agility whilst keeping relevant legislative & process driven environment top of mind.

**You may also bring**:

- A strong understanding of government legislation including national policy statements and local authority legislation,
- An understanding of laws and regulations surrounding land obligations including Resource Management Act 1991, Biosecurity Act 1993, Forests Act 1949 and relevant national policy statements would be a plus,
- Proven experience in customer service management,
- Working collaboratively with Iwi Partners.

**The annual salary range for this role is**: $86,707- $98,000

Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave

Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.

You may notice that the Position Description title for this role (Customer Regulatory Specialist - Level Rua/2) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.

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