Customer Care Specialist

4 weeks ago

Hamilton, New Zealand The Warehouse Group Full time

**Company Description**
Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone

We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores

**As a Customer Care Specialist your key responsibilities will be**:

- Managing customer enquiries with a strong resolution focus.
- Building rapport with customers by active listening and a mirroring communication style.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.

**Qualifications**
Firstly, you are passionate about customer service While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
- Really** own it **and be a reliable and responsible team member who can work independently while working collaboratively in a team.
- Have exceptional customer service, whether you have contact centre, retail, hospitality experience or no experience at all, we are looking for people who **think customer** in everything they do
- Keep a** do-good **mindset and be** **able to use high attention to detail, and maintain a high level of service while working under time constraints.
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- adaptable and of course passionate about our customers

**You will need to be available to work 40 hours per week, between 8am to 7pm and be able to work some weekend days.
**Additional Information**
By joining our diverse team, you will work among other customer champions** **with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Take an extra day off to celebrate your birthday.
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love

  • Customer Care Specialist

    4 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist

    3 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Kia ora, Tālofa lava, Mālō e lelei! Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionKia ora, Tālofa lava, Mālō e leleiOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Customer Care Specialist

    6 days ago

    Hamilton, New Zealand Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi’s live better every day.The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own...

  • Customer Care Specialist

    6 days ago

    Hamilton, Waikato, New Zealand Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Customer Care Specialist Torpedo7

    4 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport Keeping our customers on the...

  • Customer Care Specialist Torpedo7

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionTorpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sportWe believe that New Zealand is the...

  • Customer Care Specialist Torpedo7

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionTorpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sportKeeping our customers on the...

  • Torpedo7 Customer Care Specialist Fixed Term

    3 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport Keeping our customers on the...

  • Customer Care Specialist Fixed Term Until 2nd

    3 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand ASB Bank Full time

    Customer Specialist - Pukekohe (8 months fixed term)***: ASB Advice Centres (Branch Banking)Customer Specialist:- Fixed Term (8 months)Nau mai ki ASBHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and...

  • Customer Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand ASB Bank Full time

    Customer Specialist - Pukekohe***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te...

  • Customer Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Manukau Full time

    ASB Advice Centres (Branch Banking)Customer Specialist:- Fixed Term (8 months)Nau mai ki ASBHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The...

  • Customer Care Team Leader

    6 days ago

    Hamilton, New Zealand The Warehouse Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Team Leader to lead one...

  • Customer Care Team Leader

    6 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Team Leader to lead...

  • Specialist Palliative Care

    2 weeks ago

    Hamilton, New Zealand Te Whatu Ora - Health New Zealand Waikato Full time

    **Where you’ll be working**:Waikato Hospital - Hamilton, New Zealand **The details**: Permanent Part-time - 39 hours per week (0.87 FTE) **Salary Details**: see ASMS MECA **Te whiwhinga mahi | The Opportunity** We are seeking an outstanding and experienced Palliative Medicine specialists to join our progressive team of Palliative Medicine Specialists....

  • Specialist Palliative Care

    2 weeks ago

    Hamilton, Waikato, New Zealand New Zealand Government Full time

    Where you'll be working: Waikato Hospital - Hamilton, New ZealandThe details: Permanent Part-time - 39 hours per week (0.87 FTE)Salary Details: see ASMS MECATe whiwhinga mahi | The OpportunityWe are seeking an outstanding and experienced Palliative Medicine specialists to join our progressive team of Palliative Medicine Specialists. We currently have one...