Customer Care Specialist
4 weeks ago
**Company Description**
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).
With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone
We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers
We are looking for a customer minded superstar to join our team and walk the talk of providing the best customer service to our customers across the Warehouse and Warehouse Stationary online stores
**As a Customer Care Specialist your key responsibilities will be**:
- Managing customer enquiries with a strong resolution focus.
- Building rapport with customers by active listening and a mirroring communication style.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.
This is a fixed term opportunity from **21st October through to the 2nd February 2025**
As a retailer we operate 7 days a week. **This role will involve working 40 hours a week across 5 days, weekend days**
Our hours are **between 8:00am and 6:00pm.**
**Qualifications**
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- Excellent attention to detail.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- Adaptable and of course passionate about our customers
- Most importantly, a can-do attitude
**Additional Information
-
Customer Care Specialist
3 weeks ago
Hamilton, Waikato, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...
-
Customer Care Specialist
2 weeks ago
Hamilton, Waikato, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...
-
Customer Care Specialist
4 months ago
Hamilton, New Zealand The Warehouse Group Full time**Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...
-
Customer Care Specialist
4 months ago
Hamilton, New Zealand The Warehouse Group Full timeCompany Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...
-
Customer Care Specialist
4 months ago
Hamilton, New Zealand The Warehouse Group Full timeCompany Description Kia ora, Tālofa lava, Mālō e lelei! Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu...
-
Customer Care Specialist
4 months ago
Hamilton, New Zealand The Warehouse Group Full time**Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...
-
Customer Care Specialist
3 weeks ago
Hamilton, Waikato, New Zealand Warehouse Group Full timeCustomer Service Specialist Join our team at The Warehouse Group, New Zealand's largest retailer, and help Kiwis live better every day. We're looking for a customer-minded superstar to provide exceptional service to our customers across our online stores. About the Role This is a fixed-term opportunity to join our Noel Leeming Customer Specialist team and...
-
Customer Care Specialist Torpedo7
4 months ago
Hamilton, New Zealand The Warehouse Group Full timeCompany Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport Keeping our customers on the...
-
Customer Care Specialist
3 months ago
Hamilton, Waikato, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...
-
Customer Care Specialist
3 months ago
Hamilton, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi’s live better every day.The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own...
-
Customer Care Team Leader
3 months ago
Hamilton, New Zealand The Warehouse Group Full time**Company Description** The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Team Leader to lead...
-
Customer Care Team Leader
3 months ago
Hamilton, New Zealand The Warehouse Full timeCompany Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Team Leader to lead one...
-
Specialist Palliative Care
4 months ago
Hamilton, New Zealand Te Whatu Ora - Health New Zealand Waikato Full time**Where you’ll be working**:Waikato Hospital - Hamilton, New Zealand **The details**: Permanent Part-time - 39 hours per week (0.87 FTE) **Salary Details**: see ASMS MECA **Te whiwhinga mahi | The Opportunity** We are seeking an outstanding and experienced Palliative Medicine specialists to join our progressive team of Palliative Medicine Specialists....
-
Customer Regulatory Specialist
4 months ago
Hamilton, New Zealand New Zealand Government Full timeCustomer-centric role supporting the work in Crown Property, - A partnering role with other government agencies, - Office based in Hamilton, with hybrid working (3 days in office) Kōrero mō te tūranga - About the role We have a newly created Customer Regulatory Specialist role in our Crown Property Group. This follows change implementation designed to...
-
Customer Service Specialist
4 months ago
Hamilton, New Zealand Waikato Regional Council Full time**Mō te tūranga | About the role** Our main responsibilities are triaging and responding to customer enquiries, including but not limited to: - Due diligence and land sale requests in relation to the Resource Management Act - Public Transport enquiries - Incident management and emergency response - Pest plants and animals - Council meetings - Civil...
-
Customer Resolutions Specialist
4 months ago
Hamilton, New Zealand Rabobank Full time**Job Overview & Purpose**: The purpose of the Customer Resolutions Specialist is to assist the Customer Resolutions Manager in fulfilling the following responsibilities across all business units in New Zealand: - End-to-end management of Customer Complaints (From the point the complaint is raised through to resolution) - the thematic review of customer...
-
Customer Care Specialist
3 weeks ago
Hamilton, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi’s live better every day.The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own...
-
Customer Care Team Leader/coach
4 months ago
Hamilton, New Zealand The Warehouse Group Full timeCompany Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Coach (Team Leader) to...
-
Specialist - Intensive Care Unit Intensivist
3 months ago
Hamilton, New Zealand Health New Zealand - Te Whatu Ora Full time**Where you’ll be working**:Waikato Hospital, Critical Care Department - Hamilton, New Zealand **The details**:Permanent - 40 Hours per week (1.0 FTE) - Rostered | Multiple Positions **Salary details**:Base Salary**:$185,380 - $267,980 plus; - Average call duties and availability allowance approximately 45 - 55% of base salary - Superannuation 6% of total...
-
Specialist - Intensive Care Unit Intensivist
1 month ago
Hamilton, New Zealand Health New Zealand - Te Whatu Ora Full time**Where you’ll be working**:Waikato Hospital, Critical Care Department - Hamilton, New Zealand **The details**:Permanent - 40 Hours per week (1.0 FTE) - Rostered | Multiple Positions **Salary details**:Base Salary**:$185,380 - $267,980 plus; - Average call duties and availability allowance approximately 45 - 55% of base salary - Superannuation 6% of total...