Customer Care Specialist

4 months ago

Auckland City, New Zealand DSM-Firmenich Full time

**We bring progress to life.**

**What you’ll do**:
To process customer order accurately with agreed lead time and work cross functional providing world class customer service. This position allows to interact with internal and external stakeholders and drive results with best system and processes.

**Your key responsibilities**:
Order Processing for commercial orders, sample orders and intercompany orders for resellers
- Check customer’s PO, validate quotation and PO price, payment terms, product code etc.
- Create orders in SAP and send order acknowledgement to customer
- Review open orders, clean up back orders together with AMs and monitor order status
- Handle country regulation (Shelf life) or customer’s requirements (no. batch, specification, etc)
- Escalate credit block release with Finance backend office
- Obtain necessary approval for Credit & Debit Note requisition

**We bring**:

- A culture that prioritizes safety and well-being, both physically and mentally
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A space to grow by encouraging and supporting curiosity and an open mindset
- An inclusive and multicultural team with respect for everyone.

**You bring**:

- Tertiary Qualification and or equivalent
- Minimum 3 years of relevant working experience
- Good knowledge in local trade requirement
- Knowledge of international shipping practices & Incoterms.
- Exposure in dealing with various countries in the Region
- Strong solution-oriented and customer centricity

**How to apply**:
Reference check procedures are part of the dsm-firmenich Recruitment & Selection Process. You will be contacted when these references checks are required.

DSM-Firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at DSM-Firmenich.

DSM-Firmenich is an Equal Opportunity and Affirmative Action Employer. DSM-Firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

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