Customer Care Specialist

4 weeks ago


Auckland City, New Zealand The Warehouse Full time

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone

**Job Description**:
We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across our Noel Leeming online stores

As a Customer Care Specialist your key responsibilities will be:

- Managing customer enquiries with a strong resolution focus.
- Building rapport with customers by active listening and a mirroring communication style.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.

**Qualifications**:
Firstly, you are passionate about customer service While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
- Reallyown it

and be a reliable and responsible team member who can work independently while working collaboratively in a team.
- Have exceptional customer service, whether you have contact centre, retail, hospitality experience or no experience at all, we are looking for people who think customer

in everything they do
- Keep ado-good

mindset and be
able to use high attention to detail, and maintain a high level of service while working under time constraints.
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- adaptable and of course passionate about our customers

You will need to be available to work 40 hours per week, between 8am to 7pm and be able to work some weekend days.

Additional Information

By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Take an extra day off to celebrate your birthday
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love



  • Auckland City, New Zealand Canopy Cancer Care Full time

    **About Us** Canopy Cancer Care is part of Canopy Healthcare - a vertically integrated healthcare provider. Canopy Cancer Care is an innovative private cancer clinic with a strong brand reputation that is growing in the market. Excellence in patient care is at the centre of everything we do. Our vision is to deliver world class care, delivered...


  • Auckland City, New Zealand YMCA Auckland Full time

    **It’s fun to work at the YMCA!** We are looking for a Customer Care Specialist to join our team based at YMCA - Lagoon Pools located in Auckland. The role is PART TIME for 20 hours per week. **What will you be doing?** - You will handling all reception services and customer queries - Retail, YMCA programmes and membership sales. - Till reconciliation,...


  • Wellington City, New Zealand VTNZ Ltd Full time

    **VTNZ Ltd** **Customer Care Specialists - Casual**: **Wellington** $23.15 - $23.15 Hourly Casual - **Casual positions based in the heart of Wellington City**: - **Work amongst a fun, vibrant team**: - **Opportunities for you to advance your skills** VTNZ Support Office in Wellington City are looking for Customer Care Specialists to join their team on...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...


  • Auckland City, New Zealand Cultivate Full time

    Competitive salary + excellent benefits package too - Monday to Friday - with 3 days work from home a week - CBD based - close to public transport! Looking for a hybrid role? Working in retail or hospitality and craving your weekends back? Fantastic role in the financial services sector! - Competitive salary + excellent benefits package too - Monday to...


  • Auckland City, New Zealand 2degrees Mobile Limited Full time

    **Interested in technology using your knowledge and skill?** **CUSTOMER CARE SPECIALIST - Auckland!** **Your role, your journey | Te Huarahi Whakatipu** As a Customer Care Specialist, you'll be the first point of contact for our Broadband customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve...


  • Auckland City, New Zealand Fidelity Life Full time

    Join a passionate team - Excellent leave benefits - Life, Trauma and Health cover **The Opportunity** Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The Customer care specialists are the...


  • Auckland, Auckland, New Zealand Kuehne + Nagel As Full time

    We are looking for an experienced Auckland based Customer Care Specialist to join the Customer Care Team, responsible for managing one of our largest Aerospace clients.Your RoleReporting to the National Customer Care Manager, you will be a key contact for this complex, yet rewarding, key account.As the successful candidate, you will have at least 3-5 years...


  • Auckland, Auckland, New Zealand Cooper University Health Care Full time

    Career Opportunities at Cooper University Health CareWe are seeking a skilled Nursing Care Specialist to join our team, providing high-quality patient care under the guidance of experienced medical professionals.The ideal candidate will possess excellent communication skills, a commitment to maintaining regulatory standards, and a passion for promoting...


  • Auckland City, New Zealand Fidelity Life Full time

    22 annual leave days plus 4 personal days a year - Awesome flexible working options - Varied role within an amazing team **The Opportunity** Reporting to the Customer Team Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics...


  • Auckland City, New Zealand Kuehne+Nagel Full time

    We are looking for an experienced Auckland based Customer Care Specialist to join the Customer Care Team, responsible for managing one of our largest Aerospace clients. ** Your Responsibilities**: - Delivering exceptional customer service, ensuring customer specific KPI’s are met - Serving as a key point of contact and responsible for providing the...


  • Auckland City, New Zealand The Warehouse Group Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone. We are looking for someone to join our Noel Leeming Customer Specialist team and...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics...


  • Auckland City, New Zealand Kuehne+Nagel Full time

    Kuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join our Export Customer Care team! This role sets itself apart from other Customer Care roles within the industry. ** Your Role**: As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of...


  • Auckland City, New Zealand Kuehne+Nagel Full time

    We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managing one of our largest Aerospace clients. ** Your Responsibilities**: - Delivering exceptional customer service, ensuring customer specific KPI’s are met - Serving as a key point of contact and responsible for providing the customer with...


  • Auckland City, New Zealand Stanley Black & Decker Full time

    Customer Service Specialist/Business Care Partner - East Tamaki/Hybrid Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make the World. Sound like you? Join our top-notch team...