Customer Care Coordinator

7 months ago

Auckland City, New Zealand MoleMap Australia & New Zealand Full time

**About the Company**

At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.

Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia.

Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.

That’s what makes us unique and what makes our skin cancer detection & treatment service so effective.

**About the Role**

We’re looking for amazing people to join our customer care team You will be doing a mix of taking inbound calls from patients, outbound calling to arrange follow up appointments and assisting our existing Customer Care Admin Team with additional customer service tasks.

This is a very exciting opportunity to join MoleMap as we enter a transitionary period of growth and continue to implement innovative solutions to provide an exceptional patient experience. You will be working side-by-side with our existing customer service staff who will support you every step of the way.

We need two full time team members to fill shifts to cover our contact centre opening hours of 7am - 8:00pm, Monday to Friday.

What you need:

- Previous customer service experience, preferably in a contact centre environment
- Excellent listening skills and an ability to empathise
- Ability to think on your feet and use your initiative
- Great attention to detail
- Amazing written and verbal communication skills
- To be computer literate i.e., competent with using the Microsoft Office suite
- Strong administration and organisational skills, with the ability to manage multiple tasks at a time.
- A positive mindset and passion for customer service
- Be the ultimate team player

**About the Team**

When our customers book with us, it's the customer care team that makes sure they have all of the important information about what to expect. Once they have had their MoleMap, it's the customer care team that co-ordinates between the customer, the Melanographer and the Dermatologist. When there is a diagnosis, it's the customer care team that makes sure their report gets to them quickly, is accurate and informative about the appropriate next steps they need to take.

**About You**

The following personal attributes will see you stand out from everyone else:

- Proven experience working in an inhouse call centre and will be highly regarded.
- Experience using 8x8 call centre program and the Team's and Office 365 environment.
- Reliable, with strong work ethic and a reluctance to let the team down.
- Positive, open and growth minded
- Warm, articulate and able to use previous experience to get up to speed quickly.

**Why MoleMap?**

We love our people and we want them to love us, which is why provide many benefits like an all expenses paid trip to New Zealand once a year to attend our 2 day company conference, paid professional development, Spot-Light (our very generous reward and recognition program), “Impact Day” once a year, which is a paid day off help you give back to your choice of community organisation, and we even have “Celebrate YOU Day" which gives you a paid day off each year to celebrate your birthday

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